As a DCE Engineer, you will troubleshoot and debug issues, perform root cause analysis, optimize software solutions, and collaborate with various teams to enhance product reliability and performance.
As DCE Engineer, you will be working closely with one of the major global ICPs gathering feature requirements, helping to on-board, involve in recovery efforts during a critical outage, analyzing logs to isolate faults, determining the root cause, and working towards defect resolution. You will be part of SW/product release cycle, providing software solutions through product enhancement, debuggability requirement during release planning/discussions. You will also work closely with SVT to optimize their test plans & Root Cause Analysis (RCA) discussions as per the ICP use-cases.
Responsibilities
- Good troubleshooting and debugging skills to handle worldwide field escalations into Optical Systems Engineering.
- Investigate and troubleshoot customer issues in both Production and Lab environments to perform efficient and detailed RCA of field issues.
- Provide quick post FCS solutions to customer issues completing root cause analysis, temporary workaround for recovery and work with development team for corrective actions.
- Produce and deliver post-mortem actions to prevent the issues in the newer products by incorporating learning from the field.
- Active participation and contribution to System Development Lifecycle processes (Product/system requirement review discussions, Software Design implementation discussions, Peer code review, Work with the Product management team for Customer scenarios and use cases).
- Cross-functional coordination with multiple stakeholders within different Engineering and Services teams and with the customer to preserve customer confidence / experience.
- Discussion with Arch team to conclude on the necessary changes needed in System Architecture if necessary.
- Providing on-demand suggestions to the Arch Team on the ICP usage of Products to plan for Feature considerations.
- Increase the ability of global services teams to reduce escalations to Engineering by Building tools, knowledge bases, debug recipes.
- Implement process changes in Engineering org to prevent breakages, checklists, regression suites, drive custom solutions.
Must have:
- Minimum 5+ years’ experience in SW development organization.
- Engineering degree or Master from CS, EC with excellent grades from reputed institutes.
- Optical Experience. Familiar with high demands and fast paced response requirements of the global ICPs.
- In depth knowledge of software systems, and operationalization in the hyperscale Data Center environment. Including Agile development, SDN, DevOps, and CI/CD environments.
- Excellent design analysis skills, including experience with software modeling, understanding of platform boot-up and device drivers, hardware-software interactions (e.g. interrupt architectures etc) and dependencies, high-availability, software reuse, performance, testability, and extensibility.
- Experience in either QNX or Linux RTOS Operating systems is a must.
- Deep understanding of optical fiber networking including transponders, OLS, Sub-sea and Pluggable.
- In-depth knowledge of optical network systems including L1 layer protocols like OTN, Fiber Channel, Ethernet, SONET/SDH, L0 OADM/DWDM/CWDM/ROADM/FOADM, technologies and Management Interfaces like Netconf, Restconf, gRPC, etc.
Nice to have:
- Understanding of coherent communications systems, including experience with QPSK, 16QAM, and 64QAM, as well as coding and forward error correction algorithms.
- Good experience with ROADM, EDFA, Raman Amplifiers and Coherent Transponders.
- Experience with SDN technologies such as OpenFlow or OpenStack.
- Working experience in system control plane protocols like OSPF, RSTP, MPLS, LDP, and other L2/L3 protocols is a strong plus.
- Expertise in programming language C, C++ and Python programming for automation development.
- Experience with AI tools for SW Development such as Co-Pilot, Cursor etc.
- Proficiency MS tools (Excel, PowerPoint and Word).
- Highly detail-oriented, excellent analytical and troubleshooting skills, Strong problem-solving skills, applicable to large and complex network scenarios.
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