Social Media Community Specialist

About Lovevery

Lovevery is a fast-growing digitally native brand co-founded by successful serial entrepreneurs and based in Boise, Idaho. Our customers are parents, and our mission is to help them feel confident they are giving their children meaningful development experiences in the critical early years of life.

Lovevery is looking for a Social Media Community Specialist who lives and breathes social platforms and is passionate about building authentic, supportive, and engaging digital communities—especially among parents. This role is an essential part of the Social team, bridging the gap between brand voice and customer experience across organic and paid content.

In this role, you will own community management across Lovevery’s global social platforms (mainly on Instagram, Facebook, TikTok), including responding to direct messages, post comments, and ad engagements across the U.S., EU, and AU. You’ll be responsible for fostering positive interactions, addressing customer service issues, and flagging high-priority or sensitive messages to internal teams. You’ll also collaborate cross-functionally with CX, Paid, Brand, and Influencer teams, contribute to product launches, and help us continually improve our community playbook.

Responsibilities

• Globally respond to community’s Instagram, Facebook, TikTok DMs and comments (US, EU, AU). This includes: 
  • Product inquiries, orders, subscriber issues 
  • Positive engagement on posts and ads (comments)
  • Flagging negative sentiment and engagement on social posts and ads to key stakeholders in organic, paid, brand marketing and CX. Responding as appropriate, with input from key stakeholders.
  • Flagging comments/DMs quality/safety concerns with appropriate CX specialist team.
  • Flagging comments/DMs with sensitive topics with appropriate CX specialist team. 
• Monitor and engage in brand-related conversations with Lovevery’s community across all social media platforms (owned and earned)
• Join all CX trainings and report on Community Insights from CX to Social and vice versa 
• Report insights gained from monitoring performance to internal stakeholders regularly -- weekly and monthly
• Become an expert in Lovevery’s social media listening and engagement tools to ensure efficient, timely, and on-brand community management. These tools are essential to the success of this role as they support fast response times, surface trends, inform campaign performance, and enable cross-functional reporting.

Qualifications and Attributes

• 2–3 years of experience in social media community management, customer experience, or a related field
• Deep familiarity with Instagram, Facebook, TikTok, and emerging platforms
• Experience using a social media engagement or listening tool (e.g., Sprout Social, Dash Hudson, Khoros, Sprinklr, etc.)
• Excellent written communication skills and mastery of tone—especially balancing empathy with clarity
• A passion for early childhood, parenting, and/or education
• Proven ability to manage multiple platforms, priorities, and audiences across time zones
• A proactive, solutions-oriented mindset—comfortable handling fast-moving situations
• Strong organizational and project management skills
• Bachelor’s degree preferred (Marketing, Communications, Journalism, or related field)

The Benefits/Perks You’ll Enjoy 

• Competitive salary, benefits, and stock option package
• 3 weeks PTO in year 1 +14 paid holidays
• Generous parental leave
• Any equipment you need to get the job done
• Free/discounted Lovevery products
• Remote working option available anywhere in the US

Based on market data and other factors, the salary range for this position is $48,000 to $55,000. However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description.

Lovevery is proud to be an equal opportunity employer that values diversity in all forms. All employment decisions at Lovevery are based on business needs, job requirements, and individual qualifications, without regard to race, religion, national origin, sexual orientation, gender identity, HIV status, marital status, or any other status protected by the laws or regulations in the locations where we operate.