Social Commerce Account Manager

At LiveCraft, we’re redefining the future of social commerce. By blending passion with performance, we transform compelling content into measurable commercial outcomes.

LiveCraft is a specialist social commerce agency that launches, scales, and optimises brands' presence across platforms such as TikTok Shop, Amazon, Twitch, and beyond. We design and activate bespoke programmes that create authentic customer engagement, delivering content-led conversions through livestreaming, influencer partnerships, affiliate programme management, and seamless marketplace logistics.

We operate as a division of Podean, a multi-award-winning global Marketplace Marketing agency.

We are looking for an Account Manager to join our growing team. This role will primarily support the development and delivery of social commerce strategies on platforms such as TikTok Shop, with opportunities to expand across other platforms in the future.

This is a hands-on role, ideal for a natural leader with a passion for social content, influencers, digital commerce, and fostering meaningful relationships.

In this role, you will be interfacing with clients, fostering meaningful relationships, and driving strategic business solutions, so it’s essential you are comfortable and thrive in a fast-paced, collaborative environment.

Account Management & Strategy

• Manage multiple TikTok Shop client accounts, serving as the primary point of contact, nurturing the relationship, acting as a strategic advisor, and fostering growth
• Develop and execute comprehensive TikTok Shop growth strategies 
• Negotiate project, partnership and/or campaign scopes, budgets & timelines, craft supporting SOWs
• Evaluate KPIs and drive data-informed strategic decisions
• Have a pulse on the Social Commerce ecosystem and be capable of providing social ecommerce consulting strategies

Affiliate & Creator Partnerships

• Work cross-functionally with our affiliate experts to develop affiliate/creator strategies and identify the right partners who will create content that converts and elevates the brand
• Build and maintain strong working relationships with TikTok creators and affiliates, ensuring seamless onboarding and high-quality content delivery for brand campaigns
• Stay organized with affiliate conversations and performance tracking
• Coach creators through video content to maximize sales conversion
• Drive innovative strategies to help brands overcome cold start phases

TikTok Shop Management

• Drive innovative strategies to help brands overcome cold start phases
• Consult on sampling & product mix strategies
• Work closely with design and content team to create optimize storefront & PDP designs + content

Trendspotting and Innovation

• Stay ahead of industry trends and emerging technologies across social commerce ecosystem
• Experiment with new features and formats, pioneering approaches to build our brand partners presence in this rapidly evolving space
• Identify early opportunities with emerging social commerce platforms to position our brand partners  as a leader in social-first shopping.

• 3–5 client management experience, preferably in social media, influencer marketing, or a related area
• A natural leader, someone who takes initiative, who is extremely detail-oriented, and who thinks big picture
• Solid understanding of TikTok and the entire social (commerce) ecosystem
• Passionate about social trends, influencer culture, and creator communities
• Data-literate with the ability to analyse and interpret campaign performance
• Experience working directly with influencers or content creators is a plus
• Confident using tools like TikTok Creator Marketplace, affiliate dashboards, and reporting tools.

• An exciting opportunity to grow your career at the cutting edge of social commerce
• A supportive and inclusive team with room for growth
• Access to high-profile clients across diverse sectors at the cutting edge of social commerce
• Ongoing learning and development across emerging platforms and technologies.
• Competitive salary and benefits, with flexible working options.

If you’re ready to play a key role in shaping the next wave of social commerce, we’d love to hear from you!