Sr. Technical Support Engineer

Atlan is building the missing context layer for data and AI, helping enterprises close the AI value chasm. Today, 95% of AI pilots fail because AI systems don’t understand the context behind data: what it means, how it’s governed, and how it should be used.

Atlan connects to every part of the modern data and AI stack to unify this context into a single, shared layer that both humans and AI agents can rely on.
With Atlan, teams can discover, understand, and trust their data; build and collaborate on a shared body of knowledge; and activate that context across analytics, operations, and AI workflows.Trusted by global enterprises like Mastercard, Workday, General Motors, Unilever, Ralph Lauren, FOX, Nasdaq, and Medtronic, we’re backed by world-class investors including GIC, Insight Partners, Meritech, Peak XV, and Salesforce Ventures

Why this role matters 🔗

As a Sr. Technical Support Engineer (TSE), you’ll be at the frontlines of this mission: helping customers resolve complex technical challenges, ensuring reliability across connectors and integrations, and shaping how Atlan scales support excellence as we grow.

Whether you’re debugging a data pipeline issue, guiding a customer through an API configuration, or identifying recurring product signals that inform engineering fixes - your work directly contributes to customer success, product quality, and operational scale.

At Atlan, we’re building high-performance, high-ownership teams across every function - and this role is a cornerstone. If you’re a technical problem solver who thrives at the intersection of product, engineering, and customer success, this is where you’ll do the best work of your career.

Your Mission at Atlan 🌟

• Be the technical backbone of our Support team - troubleshoot complex product, integration, and data stack issues for customers.

• Reduce Engineering dependency through deep debugging and clear, complete root-cause analyses (RCAs).

• Collaborate cross-functionally with Product, Engineering, and Customer Success to resolve escalations and surface actionable insights.

• Strengthen processes by building reusable documentation, playbooks, and automation that scale support quality.

• Champion the customer experience — resolve every issue with speed, clarity, and empathy.

• Continuously learn and grow as a product and data expert across tools like Fivetran, Snowflake, Databricks, dbt, and beyond.

What Makes You a Great Fit 😍

• 6–7+ years of experience in technical support or similar roles within the modern data stack ecosystem.

• Proven ability to troubleshoot complex technical issues across APIs, connectors, authentication, and integrations - reducing dependency on Engineering through deep debugging and structured RCA.

• Strong technical expertise in:

  • Kubernetes, containerized networking, and ArgoCD for deployment and service debugging.

  • Cloud platforms: AWS, GCP, Azure.

  • Advanced SQL for performance analysis and data troubleshooting.

  • Java and API-level debugging, front-end troubleshooting, and Linux performance diagnostics.

• Ability to read and interpret complex codebases (any language) and provide meaningful insights to Engineering.

• Hands-on experience with modern data stack tools — Snowflake, Databricks, BigQuery, dbt, Fivetran — and familiarity with metadata management or data catalog platforms.

Beyond strong technical skills, an ideal candidate brings analytical rigor, empathy, and a builder’s mindset — improving not just issues, but the systems around them.

** Important note: This is a remote role with working hours from 09:00 - 17:00 PST

Joining Atlan means being part of a global movement to help data teams do their life’s best work. Here’s what you can expect:

• Competitive Compensation: We benchmark at the top of the market and keep compensation simple: strong base salary, performance‑based variable pay, and impact‑driven equity (for most roles), so your total rewards grow in step with the value you create over time.

• AI Native Culture: Atlan is where AI-native builders come to build the systems the future of work will run on. AI isn’t an add-on, it’s woven into how we build, think, and work every day, empowering every Atlanian to move faster and create a bigger impact.

• Health & Wellness: From Day‑1 health, dental, vision, and mental health to flexible health stipends, we design benefits offerings that lead in each country we're in.

• Flexible Time Off & Leave Policies: We trust you to own your energy: flexible time off and modern leave so you can unplug properly, support yourself and your loved ones, and come back ready to drive an impact.

• Accelerated Growth & Learning: Develop at an uncommon velocity through cutting-edge tech, complex implementations, and an experienced team that values mastery.

• Global, Remote-First, High-Trust: Work from anywhere with a diverse team across 15+ countries, in a trust-first, async environment that gives you true flexibility and ownership over how you work.
  

Atlan is building the shared context layer that enterprises need so AI can operate on trusted, governed context. The conversation has moved from data leaders asking: “Can we trust the data in our stack?” to businesses asking: “Can we trust AI inside the business?”

We are the missing infrastructure for businesses becoming AI-forward - the connective tissue between their data stack, operational systems, and AI agents.
Recognized as an industry-leading metadata, catalog, and data governance platform, we’ve been named a Leader by both Gartner and Forrester across enterprise data catalogs, metadata management, and governance.
To learn more, visit www.atlan.com and follow us on LinkedIn

Equal Opportunity Employer

Atlan is committed to building an inclusive, diverse, and authentic workplace. We do not discriminate based on race, color, religion, national origin, age, disability, sex, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other legally protected characteristic.