SkillBridge Interns Only – Senior Client Success Manager

Job Description:

SkillBridge Internship: Remote Senior Client Success Manager Role- Spring 2026

Are you a transitioning service member looking to bring your mission-focused mindset into a purpose-driven technology company? Phreesia is proud to support the Department of Defense SkillBridge program by offering a remote Senior Client Success Manager internship tailored for transitioning active-duty service members preparing to enter the civilian workforce. 

About the Opportunity

You will be responsible for driving adoption and utilization of products, growing revenue through upsell opportunities, maintaining high contract renewal rates, and increasing overall client satisfaction. Furthermore, you will partner alongside Phreesia's experienced Client Solutions team to fully engage the client at all levels, including executive, and work cross-functionally with departments like Product and Support to execute specific initiatives designed to maximize business value for our clients. Our mission is to create a better, more engaging healthcare experience by helping healthcare providers better understand their patients. You will contribute to our mission by optimizing a solution that best fits the needs of our clients. Clients include primary care, single-specialty and multi-specialty practices, health systems, and hospitals. The position interacts with clients virtually and/or on-site. Highly organized individuals with excellent communication skills and a strong desire to learn who thrive in a fast-paced environment will excel in this role.

What You'll Do:

• Manage client satisfaction of our enterprise clients through exceptional service resulting in client retention and expansion
• Strategically drive adoption of specific products and features within the Phreesia solution, growing our footprint and ensuring maximum business benefits for the client 
• Grow revenue by identifying clients that have the opportunity for add on/upsell products, demonstrate those products, implement them, then present ROI
• Master Phreesia’s technical product functionality to provide expert consulting on workflow and develop custom client solutions
• Partner with client executives and key business leaders to present Executive Business Reviews remotely or onsite
• Proactively address client risks based on product usage trends and key performance indicators to minimize churn
• Collaborate with Phreesia teams, including Market Development, Support, Product Management, Client Services and Sales, to address customer issues 
• Resolve escalations, raising to senior leadership when appropriate
• Be a client advocate while capturing client feedback and reporting and prioritizing requests to our Product Management team 
• Coordinate internal account team effort and develop best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes 
• Own and drive change management process and actively help to gain buy-in from peers on new initiatives 

What You'll Bring:

• Bachelor's degree required
• 6+ years experience in client success and/or account management with strategic or enterprise customers 
• SaaS or Healthcare Technology experience preferred
• Experience generating opportunities and/or upselling to book of business required
• Strong drive to grow current customers via add on, up sell, and expand activities 
• Confident, high energy, self-motivated, detail oriented, and a true team player  
• Ability to prioritize multiple demands in a fast-paced and dynamic environment    
• Ability to work with customers to understand their needs and develop custom solutions  
• Superior leadership, influence, interpersonal communication, presentation, meeting facilitation, and telephone skills  
• Skilled at anticipating and solving problems
• Ability to own and drive internal process improvement initiatives  

Who We Are:

At Phreesia, we’re looking for smart and passionate people to help drive our mission of creating a better, more engaging healthcare experience. We’re committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered. Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care.

Phreesia cares about our employees by providing a diverse and dynamic work environment. We’re a five-time winner of Modern Healthcare Magazine’s Best Places to Work in Healthcare award and we’ve been recognized on the Bloomberg Gender Equality Index. We are dedicated to continuously improving our employee experience by launching new programs and initiatives. If you thrive in a culture of recognition, value inclusivity, professional development, and growth opportunities, Phreesia could be a great fit!

Top-rated Employee Benefits:

• 100% Remote work + home office expense reimbursements

• Competitive compensation

• Flexible PTO + 8 company holidays

• Monthly reimbursement for cell phone + internet + wellness

• 100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada

• Variety of insurance coverage for people (and pets!)

• Continuing education and professional certification reimbursement

• Opportunity to join an Employee Resource Group. Learn more here: https://www.phreesia.com/workforce/

We strive to provide a diverse and inclusive environment and are an equal opportunity employer.