SkillBridge Intern - Customer Experience

The Iron Bow Customer Experience Skill Bridge Program will be an 88-day internship, a total of three months or 12 weeks. At the end of the training period the intern will be assessed on his knowledge of the curriculum for that designated training slot.

Week 1 – Orientation

1. Office Safety Orientation- Learning emergency procedures, building safety monitoring, and any applicable OSHA regulations, depending on the specifics of the work centers.
2. Explain how the business works in broad
3. Meet employees and match intern with a
4. Walk Intern around to the office work centers and conduct virtual meetings with offsite functions.
5. Clearly define company culture and

Goal of week 1: Intern fully understands his role in the company and is familiar with what his responsibilities will be as well as what is expected of him in his performance and education regarding Customer Experience.

Week 2 - 11 – Customer Experience Education

1. Growth Operations – Build, execute, and institutionalize industry-leading growth processes. Emphasis on B2B business development, customer-focused engagements, metrics tracking, and inter-team communications.
2. Project Management – Perform cross-functional coordination with Sales, Marketing, Partner Alliance, CTO, and Bids/Proposals, Customer Success, Data, Design, Product Management, CIO, and Security utilizing the SalesForce platform to deliver product, capture customer feedback, and track sales.
3. Growth Strategy Development & Execution – Learn to develop and execute a strategic growth plan that meets customer needs and company growth requirements.
4. Metrics – Perform cross-functional coordination and requirements generation to track, record, and report on marketing leads, sales metrics, sales conversion rates, customer Net Promoter Scores, and turnover rates.
5. Daily meeting with the company mentor to review and answer any questions and debrief on progress and skills learned that day.

Goal of week 2 – 8: Intern forms a solid foundation of skills that allow him to feel a basic level of confidence in Customer Experience practices and is gradually able to showcase these skills without assistance from the professional technicians.

Week 12 – Summary week and career discussion – evaluate performance of intern and likely offer full time position provided intern meets requirements.

1. This will be the final week of the program. We expect the intern to have gained a vast amount of knowledge which will enable the company to take him on with no After going through this 12-week course there is no doubt the intern will have a basic knowledge of everything he must know in order to excel in the future.

Goal of week 12: Honest evaluations of the intern’s performance will be held along with a very possible job offer. The Intern should expect to understand exactly where his weak points are at this point and where he would fit into the business starting out. Salary and benefits will be discussed and planned out carefully at this point.

Daily Routine

0800 – Arrive at office and connect with mentor

0830 – Meetings and training

1000 – 15 minute break

1130 – Lunch break

1400 – 15 minute break

1700 – End of day