Site Reliability Engineer

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

 Job Summary:

We are looking for a talented Systems Engineer who has the experience necessary to help build out our existing infrastructure and troubleshoot problems as they arise. The ideal candidate for this position can prioritize mission critical tasks and coordinate expansion of our system so updates and other maintenance tasks do not get in the way of daily operations. In addition to solid technical, analytical, and troubleshooting skills, the candidate must have great soft and customer service skills allowing them to confidently interact with customers and explain highly technical concepts in simple, easy to understand terms.

What You’ll Do (Responsibilities)

● Troubleshoot escalated tickets

● Provide support to external and internal customers

● Join critical incident calls for priority 1 issues as the subject matter expert

● Perform on-call duties on a weekly rotation

● Windows Server Builds

● Maintaining backups

● Security patching and vulnerability management

● General break-fix and KLO

● Create and maintain system documentation and support processes

● Communicate verbally and in writing with customers

● Participate in the setup and configuration of new customers, environments, and proof-of-concept solutions

● Work with multiple vendors routinely for support and troubleshooting of the solution

● Work with internal cross-functional teams on troubleshooting system issues

● Responsible for working and prioritizing issues and project tasks according to SLA’s

● Responsible for managing their own tickets and maintaining them on a daily basis

● Participate in testing and post-deployment validation of the system

● Perform Active Directory Services administration and management to include design, cleanup and routine maintenance and configuration

● Other duties and projects as assigned

What You’ll Bring (Skills & Qualifications)

• Requires a Bachelor’s degree (BS) from an accredited/recognized university.

• Requires U.S. Citizenship.

• Core Experience: 5+ years of hands-on technical architecture experience with a track record of delivering production-grade systems.

• Infrastructure Depth: Expert knowledge in Cloud, Virtualization, Network, Compute, and Storage.

• Operating Systems: Advanced experience with Windows Server and required proficiency in Linux.

• Hardware & Virtualization: * Experience with Hyper-Converged Infrastructure (HCI) and Nutanix hardware (highly preferred).

  • Familiarity with Rubrik backup and recovery solutions.

• Systems Management: * Proficiency in server-oriented architectures and web platform applications.

  • Knowledge of AD Architecture (LDAP, Group Policy, IAM, Schema changes).

  • Experience with Microsoft Endpoint Configuration Manager (MECM) or System Center.

  • Proficiency in PowerShell scripting.

• ITIL Standards: 3+ years of experience in Incident and Request Management (ITIL v3).

• Problem Solving: Excellent analytical and troubleshooting skills with a focus on technical resolution.

• Vendor & Team Coordination: * Proven ability to work with geographically distributed teams.

  • Experience coordinating issue resolution with 3rd party vendors.

• Communication: * Written and verbal proficiency in English.

  • Strong track record of engaging with external customers and accelerating technical solutions.

• Soft Skills: A motivated self-starter who thrives in fast-paced environments and takes pride in building new products.