Site Reliability Engineer (SRE)

With more than 20 years of proven experience, QUALCO is a leading Fintech solutions provider, offering a wide range of analytics-driven, highly scalable enterprise software solutions in over 35 countries worldwide. Our end-to-end technology solutions cover a wide range of needs for Banking, Financial Services, Utilities, Insurance, Retail organizations, and beyond.

Our organization is searching for a skilled Site Reliability Engineer to cooperate with our group of infrastructure specialists in improving and maintained our cloud infrastructure. You'll collaborate with software developers, DevOps engineers, QA engineers and other IT professionals in deploying, configuring, automating, and managing cloud infrastructure components.

A Day in the Life of a Site Reliability Engineer at Qualco will include:

• Set up and manage logging, monitoring, and alerting systems with tools like Prometheus, Grafana, ELK Stack, NewRelic
• Ensure systems and services meet established Service Level Objectives (SLOs) and Service Level Agreements (SLAs)
• Focus on uptime, availability, and performance of deployed solutions
• Define and monitor key metrics related to service performance and reliability
• Define and set alert tools, synthetic alarms & integration with ticketing systems
• Triage and troubleshoot complex production issues to ensure reliability and performance
• Respond to system failures and incidents, performing root cause analysis and postmortems
• Scale out/in cloud infrastructure to meet traffic demand change
• Stay up to date of emerging technologies and industry trends, then utilize them to enhance our cloud infrastructure

• Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy.

• Bachelor's degree in Computer Science, Information Systems or a related field
• Master's degree preferred
• 3+ years of experience in operational role SRE or DevOps
• Experience with at least one major cloud provider (Azure and AWS preferred)
• Proven experience in managing large-scale, distributed systems in production
• Familiarity with APM (Application Performance Monitoring) solutions
• Strong background in Linux/Unix system administration
• Strong knowledge of monitoring and log management tools such as ELK, Prometheus & Grafana
• Strong scripting skills primarily in Python & Bash
• Strong problem-solving and troubleshooting capabilities
• Experience in implementing Infrastructure as Code using Terraform
• Excellent communication and collaboration capabilities
• Ability to work independently and as part of a team
• Excellent command of English Language (written & verbal)

Your Life @ Qualco 
This role is a hybrid opportunity in Athens. 

As a #Qmember, you will live out every day in a truly human-centered culture, based on mutual respect, trust, and cooperation. Your performance and commitment to our shared goals will be recognized, and there will be great opportunities to ensure your career growth.  
Find out more about #LifeatQualco 👉🏼 qualco.group/life_at_qualco_group 

Join the #Qteam and enjoy: 

💸 Competitive compensation, ticket restaurant card, and annual bonus programs

💻 Cutting-edge IT equipment, mobile, and data plan

🏢 Modern facilities, free coffee and beverages, and indoor parking

👨‍⚕ Private health insurance, onsite occupational doctor, and workplace counselor

🏝️ Flexible working model

🤸‍♂️ Onsite gym, wellness facilities, and ping pong room

💡 Career and talent development tools

🎓 Mentoring, coaching, personalized annual learning and development plan

🌱 Employee referral bonus, regular wellbeing, ESG, and volunteering activities

Your race, gender identity and expression, age ethnicity or disability make no difference in Qualco. We want to attract, develop, promote, and retain the best people based only on their ability and behavior.

Disclaimer: Qualco collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any third parties. For more details on the processing of your personal data during the Recruitment procedure, please be informed in the , before the submission of your application.