Site Lead Process Engineer

Position Summary

The Site Executive is a strategic and operational leader responsible for overseeing site-level consulting operations. This role ensures alignment with enterprise goals, manages P&L, drives measurable client value, and fosters a high-performing team culture. The Site Executive plays a critical role in use case business case quantification and execution, development and execution of operating metrics, stakeholder engagement and reference ability.

Key Responsibilities

Leadership & Strategy

• Lead site-based consulting teams aligned to the managed software delivery model.

• Translate strategic objectives into operational plans and performance targets.

• Collaborate with cross-functional leaders to ensure seamless delivery and client satisfaction.

Client Delivery & Value Creation

• Oversee execution of client use cases, ensuring measurable outcomes and ROI.

• Oversee training and change management plans to drive adoption of best practices

• Build trusted relationships with customer stakeholders to drive engagement and reference ability.

• Ensure proactive issue resolution and continuous improvement in service delivery.

• Ensure steady state client satisfaction through proactive engagement.

Financial & Operational Accountability

• Manage site-level P&L, including budgeting, forecasting, and performance tracking.

• Monitor key operating metrics to optimize resource allocation and team productivity.

Talent Development

• Coach and develop team leads and foster a culture of accountability and excellence

• Support recruitment and retention of top consulting talent.

Qualifications

• Minimum of 12 years of experience, including at least 8 years in a management role in consulting, client delivery, or operational leadership roles managing a P&L—preferably within healthcare, BPO, or enterprise software.

• Proven ability to lead cross-functional teams in a matrixed environment

• Adept with Ai tools and enthusiastic about the conversion of technology and operations

• Strong communication, change management and stakeholder management skills.

• Bachelor’s degree – equivalent experience will be considered in lieu or a degree; advanced degree (MBA, MHA) preferred.

• Up to 50% of travel required depending on area and client location

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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