Servigistics Account Manager

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

The Servigistics Account Manager acts as a strategic partner to clients, ensuring they achieve desired outcomes, maximize product value, and remain loyal. They drive adoption, manage renewals, and identify upsell opportunities, blending relationship management with product fluency to reduce churn and advocate for the customer internally. It plays a key role in ensuring the successful and timely knowledge and adoption delivery of PTC Servigistics solutions to achieve high customer satisfaction. This role partners with new and existing customers to deliver solution knowledge delivery, drive adoption, and promote best practices. The ideal candidate is detail-oriented, process-driven, and capable of managing multiple engagements independently. A supply chain background in High Tech, Medical Device, Automotive, Aerospace, or Defense is optimal.

This hands-on role supports customers through digital transformation initiatives by delivering consulting and implementation services for Servigistics Service Parts Management and Service Price Management solutions.

Key Responsibilities

• Customer Onboarding & Adoption: Guiding new customers through implementation, training, and setting them up for success to accelerate time-to-value.
• Relationship Management: Serving as the primary point of contact, building trusted advisor relationships with stakeholders to drive retention.
• Performance Monitoring: Tracking client health metrics and KPIs, utilizing data to identify at-risk accounts and proactively mitigating churn.
• Strategic Advisory: Conducting business reviews to align product usage with client goals and recommending improvements.
• Upselling & Advocacy: Identifying opportunities for expansion (upsells/cross-sells) and nurturing customers to become advocates (references, case studies).
• Internal Advocacy: Serving as the "voice of the customer" to provide product teams with feedback on improvements.

Required Skills and Qualifications

• Communication: Strong verbal and written communication skills to articulate product value and build rapport.
• Relationship Building: Ability to manage high-level relationships with stakeholders.
• Data Analysis: Proficiency in interpreting customer data (health scores, usage analytics) to drive decisions.
• Problem-Solving: Proactively identifying issues and offering solutions.
• Technical Aptitude: Understanding software-as-a-service (SaaS) environments and product functionality.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, Industrial Engineering, or Logistics
• Minimum of 5 years’ experience in business processes or IT consulting
• Experience with supply chain operations
• Strong facilitation skills, including leading customer workshops
• Experience designing, configuring, and customizing enterprise solutions
• Self-directed, goal-oriented, and customer-focused
• Professional proficiency in English (written and spoken)
• Willingness to travel up to 50%

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

PTC endeavors to make ptc.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact PTC's Talent Acquisition team at [email protected]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."