Servicing Ops Specialist

The Servicing Ops Specialist is responsible for processing and servicing complex monetary transactions, account and official check related requests, fraud and identity-theft investigations, account research, IOLTA reporting and escheat due diligence processing. The team works closely with internal business partners, branches, fraud departments, and enterprise support teams to ensure transactions are completed accurately, efficiently, and in compliance with bank policies, regulatory requirements, and service-level standards. 

Key responsibilities include:

• Processing and reviewing monetary transactions, account maintenance requests, and servicing activities. 
• Resolving fraud and identity theft exception-processing cases. 
• Researching account discrepancies and coordinating resolutions with internal partners.  
• Managing operational controls, risk mitigation activities, and compliance requirements. 
• Supporting projects, system enhancements, business initiatives, and process improvement efforts. 
• Monitoring workflow volumes, turnaround times, and service-level commitments to ensure timely completion of work.
• Participating in daily huddles, operational meetings, training sessions, cross team support, and change-management activities to support business objectives. 

Hours & Work Schedule

• Hours per Week:40
• Work Schedule: Monday - Friday

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.