The Senior Field Solution Architect supports pre-sales efforts by advising customers on solutions, conducting product demonstrations, and mentoring team members while ensuring customer satisfaction.
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
* Job summary
* The Senior Field Solution Architect provides technical pre-sales support to the sales force and provides prospective customers with product and solution advice during pre-sales discussions. The Senior Field Solution Architect will participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques to communicate the power, flexibility, and ease-of-use of the ServiceNow platform.
* What you'll do
* Assist sales in the qualification of customer needs through discovery
* Participate across the sales lifecycle on acquiring strategic customers
* Demonstrations of the product, both standard and tailored, to prospects and existing customers, via onsite visits or via web conferencing
* Generation of product demo scripts and scenarios and maintaining demonstration environment(s)
* Scoping and delivering Proof of Concept/Proof of Value engagements with prospects
* Responding to Request for Information/Proposal documents
* Staying current on product developments/releases to a level required for demo and POC/POV
* Supporting Marketing events - user conferences, trade shows, webinars etc.
* Staying current on competitive analyses and understanding differentiators between the company and its competitors
* Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc.
* In conjunction with Sales and Delivery Services, participate in internal handoff meeting - communicate commitments, expectations, etc. in preparation for project
* Act as the ServiceNow subject matter expert at executive briefings / marketing events
* Contribute to the continual improvement of Delivery and Advisory Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
* Provide mentorship and guidance to other members of the team
* Ensure all time is recorded accurately and keep calendar up-to-date with scheduled activities
* Other duties and responsibilities as assigned
* What we expect of you
* At least 8+ years strong pre-sales experience, particularly with ITSM experience (tool and business process)
* Has led a Pre-Sales team or been in a similar leadership position, is a plus
* Mastery of the Sales process and trusted advisor for account representative
* Demonstrated technical expertise in web technology and the ability to learn new technology
* Exceptional communication and presentation skills to include technical and business concepts
* Demonstrated experience in supporting sales campaigns to commercial and enterprise customers
* ServiceNow Pre-Sales Accreditations in all product lines, is a plus
* Experience-based understanding of project lifecycle including all aspects of sales, transition to delivery, and delivery execution
* Extensive demonstration experience covering technical and value needs
* Ability to understand good design practices with both process and ServiceNow
* Active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
* Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity
* Ownership, accountability, and attention to detail in all work efforts
* Ability to excel with minimum supervision
* Commitment to customer satisfaction and supports our brand promise and guarantee to always "make it right"
* Ability to travel 25% of the time
* Degree or equivalent, preferably in Computer Science or Information Technology Pay range: $ 120,000 - $ 164,800 depending on experience and skill set Annual bonus target of 20% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
* Job summary
* The Senior Field Solution Architect provides technical pre-sales support to the sales force and provides prospective customers with product and solution advice during pre-sales discussions. The Senior Field Solution Architect will participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques to communicate the power, flexibility, and ease-of-use of the ServiceNow platform.
* What you'll do
* Assist sales in the qualification of customer needs through discovery
* Participate across the sales lifecycle on acquiring strategic customers
* Demonstrations of the product, both standard and tailored, to prospects and existing customers, via onsite visits or via web conferencing
* Generation of product demo scripts and scenarios and maintaining demonstration environment(s)
* Scoping and delivering Proof of Concept/Proof of Value engagements with prospects
* Responding to Request for Information/Proposal documents
* Staying current on product developments/releases to a level required for demo and POC/POV
* Supporting Marketing events - user conferences, trade shows, webinars etc.
* Staying current on competitive analyses and understanding differentiators between the company and its competitors
* Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc.
* In conjunction with Sales and Delivery Services, participate in internal handoff meeting - communicate commitments, expectations, etc. in preparation for project
* Act as the ServiceNow subject matter expert at executive briefings / marketing events
* Contribute to the continual improvement of Delivery and Advisory Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
* Provide mentorship and guidance to other members of the team
* Ensure all time is recorded accurately and keep calendar up-to-date with scheduled activities
* Other duties and responsibilities as assigned
* What we expect of you
* At least 8+ years strong pre-sales experience, particularly with ITSM experience (tool and business process)
* Has led a Pre-Sales team or been in a similar leadership position, is a plus
* Mastery of the Sales process and trusted advisor for account representative
* Demonstrated technical expertise in web technology and the ability to learn new technology
* Exceptional communication and presentation skills to include technical and business concepts
* Demonstrated experience in supporting sales campaigns to commercial and enterprise customers
* ServiceNow Pre-Sales Accreditations in all product lines, is a plus
* Experience-based understanding of project lifecycle including all aspects of sales, transition to delivery, and delivery execution
* Extensive demonstration experience covering technical and value needs
* Ability to understand good design practices with both process and ServiceNow
* Active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
* Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity
* Ownership, accountability, and attention to detail in all work efforts
* Ability to excel with minimum supervision
* Commitment to customer satisfaction and supports our brand promise and guarantee to always "make it right"
* Ability to travel 25% of the time
* Degree or equivalent, preferably in Computer Science or Information Technology Pay range: $ 120,000 - $ 164,800 depending on experience and skill set Annual bonus target of 20% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Top Skills
Itsm
Servicenow
Web Technology
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