ServiceNow Solutions Architect

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Job Description:

At Regions, the Solutions Architect oversees multiple dimensions of assigned applications and/or capabilities including but not limited to stability, life cycle management, version control, design and development, mapping of business requirements to capability oriented technical requirements, and ensuring technology solutions to business needs are developed in accordance with the architectural roadmap, guidelines, and standards.

Primary Responsibilities

• Manages end to end from conception, through delivery, into production of solution architectures
• Partners with business and technology subject-matter experts to elicit and translate business requirements into technological solutions
• Participates in the design and modeling of architectures for delivery, development, and support of projects
• Collaborates with other domain architects to provide a consensus based scalable and adaptable architectural solution
• Collaborates on roadmaps to ensure enough architectural runway to align information technology priorities with business partner requirements and strategies
• Promotes the reuse of services, components, frameworks, and infrastructure as code to reduce costs and improve how information flows
• Supports team members on the design of deployment strategies and solutions
• Look for opportunities to simplify code, existing or new architectures and vendor dependencies
• Builds and maintains technical trusted advisor relationships with influential technical decision makers within Technology
• Makes recommendations to improve application operational efficiency, enhance program usage and increase understanding of the program
• Designs both the physical and logical components of solution architectures that will deliver a positive business outcome
• Works closely with Enterprise Architecture to ensure compliance with Regions' architectural principles and patterns
• Provides feedback to Enterprise Architecture with respect to potential deviations from or necessary modifications to existing architectural principles and patterns
• Works closely with Cyber Security to understand network, application, and data security requirements
• Works with all stakeholders to understand non-functional requirements that may have a material impact on solution architecture
• Works with software delivery teams to ensure that the solutions are observable and secure by design
• Oversees technical analysis and design capabilities

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

• Bachelor's degree in Computer Science, Management Information Systems, or a related field and five (5) years of enterprise, solutions and/or technical architecture related experience
• Or a High School Diploma/GED and nine (9) years of enterprise, solutions and/or technical architecture related experience
• Experience of N-tier architectures and complex design architectures
• Experience with Agile methods
• Experience with technical, application, and information architecture delivery techniques and methodologies

Certifications/Licensures

• Certifications in the technology domain of the enterprise

Skills and Competencies

• Ability to adapt to new technologies and learn quickly
• Advanced knowledge of security design techniques
• Advanced understanding of, and ability to use, design patterns to steer business requirements into technical strategies
• Awareness and ability to document designs using internal and external notational standards (Business Process Model and Notation {BPMN}, Unified Modeling Language {UML})
• Hands on the keyboard depth in one or more popular programming languages like Java, Go, C#, Rust, Python, etc.
• Knowledge of cloud infrastructure, platforms, and cloud native serverless architectures (AWS, Azure a plus)
• Knowledge of containers and container orchestration (Kubernetes, OpenShift a plus)
• Knowledge of instrumentation, telemetry, and observability frameworks and platforms (OpenTelemetry, DynaTrace, Splunk a plus)
• Knowledge with Customer Relationship Management (CRM) systems like Salesforce
• Understanding the technology of the organization, e.g. Middleware, .NET, Java 2 Enterprise Edition (J2EE), Oracle, etc.

*This position may be filled at a higher level depending on the candidate's qualifications and relevant experience.

Additional job details for this specific opportunity

• 5+ years of ServiceNow Development experience
• Must have ServiceNow architecture, development, and integration expertise
• Experience with complex ServiceNow Integrations (both store plugins and custom connectors)
• Experience with ServiceNow ITSM, ITOM, ITAM, VR, APM, Service Portal, and BCM
• Strong knowledge of CMDB components including: Cloud, Containers, Server Infrastructure, Network Infrastructure, CSDM 5.0, CMDB Tables, CMDB Best Practices, Service Mapping and ITOM Discovery Design
• Certified Technical Architect (CTA) Certification from ServiceNow is highly preferred

This position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office three or more days a week.  The manager will set the work schedule for this position, including in-office expectations.  Regions will not provide relocation assistance for this position, and relocation would be at your expense.  This position must be within a reasonable driving distance to Birmingham, AL, Nashville, TN, Atlanta, GA, Charlotte, NC, Dallas, TX, Houston, TX, Denver, CO, Orlando, FL, Tampa, FL or Salt Lake City, UT. Exceptions to the geographic location requirement may be made for current Regions associates who work remotely.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$122,288.65 USD

Median:

$148,330.00 USD

Incentive Pay Plans:

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

https://www.regions.com/welcometour/benefits.rf

Location DetailsRiverchase Operations Center

Location:Hoover, Alabama

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.