ServiceNow Solution Architect

Driven Brands is North America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®. Our vision is to fuel the pursuit with the simplest, most convenient, and most reliable car care experience.

Headquartered in Charlotte, NC, Driven Brands is more than a workplace. We're a launchpad — for careers, for dreams, and for people driven to do great things.

Every day, we fuel the pursuit — for our customers chasing life's moments, for our franchisees building lasting legacies, and for each other as we grow, lead, and succeed together.

Performance matters. We take pride in it. We own it. We show up for one another and for our communities.

Because at Driven Brands, we're not just fixing cars. We're building futures, unlocking potential, and fueling what's possible — together.

JOB DESCRIPTION:

We are seeking a skilled ServiceNow Solution Architect with approximately 6 years of hands-on experience in designing and implementing ServiceNow solutions. The ideal candidate will have a strong background in ServiceNow architecture and development, with a focus on scalability, performance, and integration across enterprise systems.

How you will Own It:

• Lead the architecture, design, and implementation of ServiceNow solutions across various modules (ITSM, ITOM, CSM, HAM, SPM etc.)
• Translate business requirements into well-architected ServiceNow solutions that best leverage the platform capabilities.
• Design integration frameworks between ServiceNow and other enterprise systems (Oracle ERP, CRM platform, etc.)
• Collaborate with stakeholders, developers, and business analysts to ensure seamless delivery.
• Ensure adherence to ServiceNow best practices and coding standards.
• Stay up to date with ServiceNow product releases and new features.
• Work on ServiceNow upgrade and patch management planning.
• Prepare proposals with detailed cost estimates and implementation timelines.
• Change Management to ensure a smooth adoption of new features and functionality.

What you’ll Bring:

• 6+ years of hands-on experience in ServiceNow implementation and architecture.
• Strong understanding of ServiceNow CMDB, Service Catalog, Incident, Change,
• Problem, and Knowledge Management.
• Proficiency in designing custom applications and workflows within ServiceNow.
• Knowledge of ITIL processes.
• ServiceNow Certified System Administrator (CSA) – Required.
• Collaborate with Stakeholders and Customers.
• We cannot offer sponsorship.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

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Position Location:

Compensation Range:

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Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com

Get early access to 50% of your earned wages at any time through our myFlexPay program.