ServiceNow Solution Architect

Driven Brands™, headquartered in Charlotte, NC, is the largest automotive services company in North America, providing a range of consumer and commercial automotive services, including paint, collision, glass, vehicle repair, oil change, maintenance, and car wash. Driven Brands is the parent company of some of North America’s leading automotive service businesses including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®. Driven Brands has approximately 4,800 locations across the United States and 13 other countries, and services tens of millions of vehicles annually. 

JOB DESCRIPTION:

We are seeking a skilled ServiceNow Solution Architect with approximately 6 years of hands-on experience in designing and implementing ServiceNow solutions. The ideal candidate will have a strong background in ServiceNow architecture and development, with a focus on scalability, performance, and integration across enterprise systems.

Key Responsibilities:

• Lead the architecture, design, and implementation of ServiceNow solutions across various modules (ITSM, ITOM, CSM, HAM, SPM etc.)
• Translate business requirements into well-architected ServiceNow solutions that best leverage the platform capabilities.
• Design integration frameworks between ServiceNow and other enterprise systems (Oracle ERP, CRM platform, etc.)
• Collaborate with stakeholders, developers, and business analysts to ensure seamless delivery.
• Ensure adherence to ServiceNow best practices and coding standards.
• Stay up to date with ServiceNow product releases and new features.
• Work on ServiceNow upgrade and patch management planning.
• Prepare proposals with detailed cost estimates and implementation timelines.
• Change Management to ensure a smooth adoption of new features and functionality.

Required Skills & Qualifications:

• 6+ years of hands-on experience in ServiceNow implementation and architecture.
• Strong understanding of ServiceNow CMDB, Service Catalog, Incident, Change,
• Problem, and Knowledge Management.
• Proficiency in designing custom applications and workflows within ServiceNow.
• Knowledge of ITIL processes.
• ServiceNow Certified System Administrator (CSA) – Required.
• Collaborate with Stakeholders and Customers.
• We cannot offer sponsorship.

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Position Location:

Compensation Range:

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Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com

Get early access to 50% of your earned wages at any time through our myFlexPay program.