Customize and configure ServiceNow applications and workflows, manage releases and environments, analyze system interactions, gather and document requirements, develop integrations and import data, troubleshoot issues, and maintain processes, standards, and tools to support Service Transformation and IT operations.
This is a remote position.
Responsibilities
- Customize Service Now applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow
- Collaborate effectively with other Service Now administrators to develop solutions and handle general updates and configuration changes/requests
- Conduct detailed analysis of system interactions to determine technical solutions and resolves problems which are cost effective and consistent with user needs, system capacities and capabilities
- Ensure the latest release of Service Now application is implemented in a timely manner with minimal or no disruption to IT operations
- Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
- Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
- Ensure tool configuration consistency across development, stage, testing, sandbox, and production environments
Project Management
- Gather and document user and process requirements, functional requirements, and develop technical requirements
- Develop workflow customizations, and support the Service transformation teams
- Identify problems related to primary financial software and determine corrective action
Maintenance
- Work with Service Desk and/or Application Support Specialists to troubleshoot complex problems and user issues
- Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
Requirements
- 2+ years’ experience in at least 2 of the following development using Java/J2EE, HTML, C#/C++/C, Perl, Python, JavaScript/AJAX, or VB/.NET
- 2+ years’ experience of hands-on in configuring Service Now
- 2+ years’ in agile delivery methodologies
- 2+ years’ experience with client/server and applications system architectures and migration
- ITIL or Service Now certification
- Experience in loading the data into ServiceNow using import sets
- Experience in Integrating External Web services and SOAP based Web services, API and emails
- Excellent written and verbal communication skills
- Excellent analytical skills
- Excellent project management and time-management skills
- Strong problem-solving skills
- Ability to present technical information in a way that non-technical management and staff will understand
- Focus on quality and attention to detail
Similar Jobs
Artificial Intelligence • Software
Develop, configure, test, deploy, and maintain ServiceNow applications and ITSM enhancements. Build secure REST and SOAP integrations, APIs, workflows, scripts, and automation using JavaScript, IntegrationHub, and MID Server. Configure ITSM modules, CMDB, portals, workspaces, and mobile experiences. Troubleshoot platform, integration, data, and performance issues while supporting security, testing, code reviews, releases, upgrades, documentation, stakeholder collaboration, and ServiceNow AI capabilities.
Top Skills:
AclsAi SearchCmdbConfigurable WorkspacesEmployee CenterFlow DesignerGenerative AiIntegrationhubItsmJavaScriptJSONMid ServerNow AssistOauth 2.0Predictive IntelligenceRestService CatalogService PortalServicenowSoapUi BuilderVirtual AgentXML
Healthtech • Insurance
Develop, integrate, administer, and continuously improve the ServiceNow platform. Build applications, workflows, scripts, integrations, and DevOps capabilities; support upgrades, deployments, troubleshooting, security, high availability, and recovery. Collaborate with process managers and business units, document platform controls, oversee vendors, and mentor Service Management staff. The role requires ServiceNow development and ITSM process design experience, relevant certifications, integration expertise, and familiarity with core ITSM modules.
Top Skills:
AngularjsAzure DevopsBootstrapCi/CdCSSFtpsGitGitlabHTMLIntegrationhubJdbcJenkinsLdapMid ServerOdbcRest ApisSAMLScpServicenowServicenow DevopsSslSsoWeb Services
Cloud • Information Technology • Analytics • Cybersecurity • Design
Develops and enhances ServiceNow applications for federal clients, including configuration, custom scripting, integrations, workflows, and performance improvements. Advises functional and administrative teams on platform architecture and best practices, translates business requirements into technical solutions, supports multiple instances and domains, and participates in Agile/Scrum delivery. The role also supports application rollouts, enterprise monitoring, system stability, and data analysis.
Top Skills:
Access Control Lists (Acls)Agile/ScrumAsset ManagementBusiness RulesClient ScriptsConfiguration ManagementItilPmpPrince2Script IncludesService CatalogService PortalServicenowServicenow ItsmWorkflow Activities
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
