Customize and configure ServiceNow applications and workflows, manage releases and environments, analyze system interactions, gather and document requirements, develop integrations and import data, troubleshoot issues, and maintain processes, standards, and tools to support Service Transformation and IT operations.
This is a remote position.
Responsibilities
- Customize Service Now applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow
- Collaborate effectively with other Service Now administrators to develop solutions and handle general updates and configuration changes/requests
- Conduct detailed analysis of system interactions to determine technical solutions and resolves problems which are cost effective and consistent with user needs, system capacities and capabilities
- Ensure the latest release of Service Now application is implemented in a timely manner with minimal or no disruption to IT operations
- Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
- Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
- Ensure tool configuration consistency across development, stage, testing, sandbox, and production environments
Project Management
- Gather and document user and process requirements, functional requirements, and develop technical requirements
- Develop workflow customizations, and support the Service transformation teams
- Identify problems related to primary financial software and determine corrective action
Maintenance
- Work with Service Desk and/or Application Support Specialists to troubleshoot complex problems and user issues
- Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
Requirements
- 2+ years’ experience in at least 2 of the following development using Java/J2EE, HTML, C#/C++/C, Perl, Python, JavaScript/AJAX, or VB/.NET
- 2+ years’ experience of hands-on in configuring Service Now
- 2+ years’ in agile delivery methodologies
- 2+ years’ experience with client/server and applications system architectures and migration
- ITIL or Service Now certification
- Experience in loading the data into ServiceNow using import sets
- Experience in Integrating External Web services and SOAP based Web services, API and emails
- Excellent written and verbal communication skills
- Excellent analytical skills
- Excellent project management and time-management skills
- Strong problem-solving skills
- Ability to present technical information in a way that non-technical management and staff will understand
- Focus on quality and attention to detail
Similar Jobs
Cloud • Information Technology • Analytics • Cybersecurity • Design
Lead design, develop, and deploy ServiceNow applications (ITSM, ITOM, HRSD, App Engine, Service Portal). Build workflows, widgets, integrations (REST/SOAP/MID Server/Integration Hub), enforce security and RBAC, mentor developers, troubleshoot performance, and work in Agile with CI/CD practices and AWS integration.
Top Skills:
AngularjsApp EngineAWSAzure DevopsCi/CdCSSDevOpsFlow DesignerGlidescriptHrsdHTMLIntegration HubItomItsmJavaScriptJIRAMid ServerRestService PortalServicenowSoap
Cloud • Information Technology • Analytics • Cybersecurity • Design
Lead design, development, and deployment of ServiceNow solutions (ITSM, ITOM, HRSD, App Engine, Service Portal). Build workflows, scripts, custom widgets, and integrations (REST/SOAP/MID Server). Ensure platform security and performance, mentor developers, collaborate with stakeholders, and work in Agile ceremonies while documenting architectures and solutions.
Top Skills:
AngularjsApp EngineAzure DevopsCSSFlow DesignerGlidescriptHrsdHTMLIntegration HubItomItsmJavaScriptJIRAMid ServerRbacRest ApisService PortalServicenowSoap Apis
Cloud • Information Technology • Analytics • Cybersecurity • Design
Design, develop, configure, and implement custom ServiceNow applications and enhancements. Provide architectural guidance, script Business Rules/Script Includes/Client Scripts/ACLs, support multi-instance environments, troubleshoot performance, collaborate with business and technical teams, and follow Agile/Scrum and ITSM best practices to maintain platform stability and deliver solutions.
Top Skills:
AclsAgile/ScrumAsset ManagementBusiness RulesClient ScriptsCmdbConfiguration ManagementIncident ManagementItilItsmJavaScriptKnowledge BaseScript IncludesService CatalogService PortalServicenowServicenow ReportsWorkflow Activities
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
