Lead ServiceNow development team and design architecture for ITSM and SPM modules. Review and approve developments, manage instance lifecycle and upgrades, define platform governance, and act as primary technical contact for architecture and roadmap decisions.
This is a remote position.
Scope / Modules: ITSM (IT Service Management) and SPM (Strategic Portfolio Management)
Work mode: Remote – EST/CST time zone (Canada / US)
English level: Advanced conversational (B2+ / C1)
Contract type: Staff Augmentation – long-term project
End client: Technology / services company based in Canada
Key responsibilities
- Technically lead the ServiceNow development team.
- Design the solution architecture for the ITSM and SPM modules.
- Review and approve team developments, ensuring best practices and platform standards.
- Act as the main technical point of contact with the client for architecture, roadmap and technology decisions.
- Manage instance configuration, upgrades and platform lifecycle.
- Provide expertise in platform governance: team structure, naming conventions, environments (Dev / Test / Prod).
Preferred certifications (non-blocking)
- Certified Implementation Specialist – ITSM (CIS-ITSM) – highly desirable.
- Certified Implementation Specialist – SPM (CIS-SPM).
- ServiceNow Certified Technical Architect (CTA) – differentiator.
Additional technical skills
- Advanced command of JavaScript, GlideScript, Scripted REST APIs.
- Design of integration architectures with external platforms (LDAP, SSO/SAML, ITSM tools).
- Experience with Performance Analytics and Dashboards in ServiceNow.
- ITIL v4 (certification desirable).
Selection process:
- Resume review and certification verification.
- Technical interview in English with the client team.
- Technical assessment on the ServiceNow platform.
- Final culture / fit interview with the client.
Requirements
- Certification: ServiceNow Certified System Administrator (CSA)
- Valid and current.
- Certification: ServiceNow Certified Application Developer (CAD)
- Valid and current.
- Minimum 4 years of experience on ServiceNow, with at least 1–2 years in technical leadership or architecture roles.
- Documented experience in multi-module architecture design and definition of development standards.
- Advanced conversational English (B2+ / C1).
Similar Jobs
Information Technology • Professional Services • Software • Energy
Lead enterprise sales and sector development for utilities, power distribution, infrastructure, and data centers. Build and maintain C-suite relationships, own parts of the sales cycle, drive RFP/RFI efforts, identify market opportunities, and partner cross-functionally to ensure smooth onboarding and operations. Mentor team members, influence product and go-to-market strategies, and scale repeatable processes for these verticals.
Information Technology • Professional Services • Software • Energy
Lead sales and sector development for RigUp's downstream energy verticals by building strategic customer relationships, owning parts of the sales cycle, identifying market opportunities, collaborating cross-functionally, and mentoring team members while supporting onboarding, proposals, and scalable go-to-market processes.
Information Technology • Professional Services • Software • Energy
Source, screen, and engage midstream oil & gas and skilled-trades candidates; build pipelines, collaborate with sales and workforce teams, provide market insights, and support client needs with high responsiveness.
Top Skills:
ExcelGoogle DocsMicrosoft WordPowerPointVirtual Meeting Platforms
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
