Pontoon Global Solutions Jobs

ServiceNow Architect – ITOM

Pontoon Global Solutions

ServiceNow Architect – ITOM

Posted 4 Hours Ago

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Remote

Hiring Remotely in United States

Senior level

Remote

Hiring Remotely in United States

Senior level

Design and deliver scalable ServiceNow ITOM solutions (Discovery, Service Mapping, Event Management, Cloud Discovery, CMDB). Define architecture and governance, build scoped apps with Flow Designer and IntegrationHub, lead integrations via REST/SOAP and MID Server, optimize platform performance and security, provide technical leadership, and support presales solutioning.

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Role: ServiceNow Architect – ITOM
Total Experience: 8+ Years
Location: Offshore
Work Mode: Offshore
Shift: 9:30 AM – 6:30 PM IST
Certification: Not Mandatory

Overview

The ServiceNow ITOM Architect will design, architect, and deliver scalable ITOM solutions on the ServiceNow platform, ensuring performance, governance, and integration across enterprise systems.

Key Responsibilities

Architect and lead end-to-end implementation of ServiceNow ITOM modules including Discovery, Service Mapping, Event Management, Cloud Discovery, and CMDB
Define ITOM architecture, CMDB governance, and data models
Design and develop custom ServiceNow applications using Scoped Applications, Flow Designer, UI Builder, and IntegrationHub
Lead integrations with external systems using REST/SOAP APIs, MID Servers, and monitoring tools
Ensure platform scalability, performance optimization, security, and compliance
Provide technical leadership, architecture reviews, and guidance to development teams
Translate business and operational requirements into technical solutions
Support presales activities including solution design, estimations, and technical workshops

Required Skills & Experience

8+ years of IT experience with strong ServiceNow expertise
Hands-on experience in ServiceNow ITOM modules (Discovery, Service Mapping, Event Management, CMDB)
Strong JavaScript scripting skills (Glide API, Script Includes, Business Rules, Client Scripts)
Experience with IntegrationHub, Flow Designer, and enterprise integrations
Solid understanding of IT infrastructure, cloud platforms, and monitoring tools

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