Service Now Lead Digital Product Manager

About this role:
Wells Fargo is seeking a strategic and results-driven Lead Digital Product Manager in our Branch Channel Management Product Line. This role will drive the development and optimization of digital products with a strong focus on business process automation and management capabilities. This role will lead cross-functional teams to deliver innovative solutions that streamline operations, enhance user experience, and support Consumer Small and Business Banking.
In this role, you will:

• Product Strategy & Vision
  • Define and communicate a clear product vision and roadmap aligned with business goals.
  • Identify opportunities to improve and automate business processes using digital tools.
• Agile Product Management
  • Lead Agile ceremonies (backlog grooming, sprint planning, reviews, retrospectives).
  • Author user stories, lead story refinement, and manage product backlogs, ensuring alignment with stakeholder needs and technical feasibility.
  • Collaborate with Scrum Masters, developers, UX designers, and Engineer teams to deliver high-quality features.
• Business Process Workflow Optimization
  • Analyze current-state workflows and identify areas for improvement or automation.
  • Partner with business analysts and process owners to design future-state workflows.
  • Translate business requirements into functional specifications and user stories.
• Stakeholder Engagement
  • Act as the primary liaison between business units, IT, and external vendors.
  • Facilitate workshops, demos, and training sessions to ensure stakeholder alignment and adoption.

Required Qualification:

• 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

• Experience supporting products within the Financial Services industry, ideally with direct exposure to Branch Banking operations, customer journeys, and frontline employee tools.
• Strong understanding of business process modeling and workflow automation
• Proven experience with ServiceNow platform (certifications a plus)
• Comfortable working with technical teams, but primarily focused on business value, user experience, and stakeholder outcomes rather than deep technical implementation
• Proven ability to act as a bridge between business and technology, facilitating communication and alignment across diverse teams.
• Excellent communication, leadership, and stakeholder management skills
• Deep knowledge of Agile frameworks (Scrum, SAFe, Kanban)
• 3+ years of experience working with Agile technology development including experience with one or more Agile tools used for tracking user stories or backlogs, such as Confluence or Jira

Job Expectation: The ability to work east coast hours
Location:
401 South Tryon Street-Charlotte, NC
3075 Loyalty Circle- Columbus, OH
1525 West W.T. Harris Blvd -Charlotte, NC
250 E John Carpenter Freeway-Irving, TX
550 S 4th St- Minneapolis, MN
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$96,600.00 - $188,900.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:
23 Aug 2025
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.