Senior X3 Operations Consultant

Objectives

• Review Statements of Work (SOW) and Master Service Agreements (MSA) prior to engaging on a project.
• Complete assigned tasks (with minimal guidance and oversight) within alignment of SOW, Business Process Review (BPR) documentation, and established implementation methodology.
• Maintain 70 percent or higher utilization on an average annual basis.
• Maintain appropriate Sage X3 certifications and continue developing skill sets in Sage X3 focus areas.
• Continuously develop soft consulting and client-facing skills.

Responsibilities

• Lead requirements gathering and design activities for the operations modules.
• Collaborate with the consulting team and client core team to collect information, lead, and/or oversee configuration, training, testing, and go-live activities of medium size or complexity.
• Lead activities and tasks, resolving functional questions with minimal escalation.
• Proactively communicate status, issues, and concerns to the project manager and/or architect/lead.
• Provide coaching and quality assurance to ensure team members are following implementation best practices.
• Negotiate resolutions to business, process, and functional issues with key stakeholders.
• Establish and maintain a “trusted advisor” relationship with customers.
• Follow established implementation methodologies to ensure consistency and quality delivery.
• Achieve utilization targets while maintaining high customer satisfaction.

Minimum Requirements

• Bachelor’s degree in Business, MIS, Computer Science, Finance, Supply Chain, or related field, or equivalent combination of education and experience.
• Eight or more years of ERP implementation experience.
• A minimum of three years implementing Sage X3.
• Results-oriented individual able to prioritize and execute activities in a fast-paced environment.
• Ability to describe end-to-end business processes and key integration points; work cross-functionally across different business processes; and demonstrate understanding of challenges faced by implementation teams.
• Strong troubleshooting, analytical, written, and verbal communication skills.
• Ability to work independently and collaboratively as part of a team.
• Professional demeanor with strong customer-facing presence.
• Expertise in business process and application functions.
• Working knowledge of best practices within industries such as Agriculture, Cannabis/Hemp, Chemicals, Food & Beverage, Manufacturing, or Pharmaceuticals.

Preferred Requirements

• Sage X3 Manufacturing Certification required (or willingness to obtain). Additional certifications are a plus.
• Prior professional services consulting experience preferred.
• Experience facilitating group design discussions.