The Senior UX Designer will lead the design process, collaborating on defining requirements, creating user flows, and driving usability testing while mentoring junior designers.
About SugarCRM
From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we’re on a mission to help sales teams reach their highest potential.
Our diverse team around the world shares a passion for helping customers succeed. Together, we’re building a culture that values personal and professional growth—and we’re proud to be recognized as a Great Place to Work. We care about work/life balance and flexibility for our employees, and we're proud of how we show up for our customers every day.
If you're looking to level up your career and help businesses grow better and faster, you’re in the right place. Learn more about SugarCRM careers and how you can be part of our journey.
Where You Fit In
We’re hiring a Senior UX Designer who thrives in complex product environments and is confident leading multiple concurrent projects. You’ll play a critical role in shaping elegant, scalable application experiences that align with business objectives, user needs, and platform strategy. While you’ll receive direction and strategic input from UX leadership, you are expected to fully own the design process, delivery, and visual excellence of your initiatives.
This role requires strong application of UX expertise, outstanding visual design skills, and the ability to deliver thoughtful, structured solutions that align with well-formed product requirements and broader product strategy.
**This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Denver, CO location, specifically, working in-office a minimum of 3 days per week.**
*Portfolio required, with case studies illustrating experience designing complex, multi-persona or enterprise systems and collaborating cross-functionally*
Impact You Will Make in the Role:
- Lead the end-to-end design of multiple features or product areas simultaneously, ensuring quality and progress across each stream.
- Collaborate with Product Managers and Engineers to define problem statements, shape requirements, and frame the scope of UX work.
- Translate product and user goals into user flows, wireframes, prototypes, and detailed UI designs that scale across complex applications.
- Drive stakeholder alignment through clear communication, documentation, and cross-functional collaboration.
- Apply and extend the design system to craft interfaces that are not only consistent and scalable, but also highly usable and visually compelling.
- Conduct usability testing, gather feedback, and iterate designs based on data and insights.
- Support and elevate team maturity by mentoring junior designers, sharing best practices, and modeling design excellence.
What You Will Bring:
- 5+ years of experience designing web-based application UIs (SaaS/B2B) for enterprise applications, CRM, or tools with complex workflows and data states, with a strong portfolio of shipped products.
- Proven ability to manage and prioritize multiple initiatives in parallel while maintaining high-quality outputs.
- Expertise in visual design, with the ability to produce interfaces that are elegant, accessible, and aligned with platform and brand standards.
- Mastery of Figma, including component creation, prototyping, and system-level design.
- Deep understanding of interaction design, UX patterns, and data-driven workflows in complex applications.
- Familiarity with accessibility standards (WCAG) and inclusive design practices.
- Strong communication and collaboration skills across functions and disciplines.
Preferred Qualifications:
- Bachelor’s or Master’s degree in UX Design, HCI, or a related field.
- Familiarity with modern product development workflows and agile design delivery.
- Experience designing BI/reporting and analytics solutions, including dashboards, data visualization, and drill-down workflows.
- Experience designing marketing automation solutions, including campaign management, segmentation, and behavioral triggers.
- Ability to connect design decisions to product and business KPIs (e.g., adoption, retention, efficiency).
- Comfort with analytics tools (e.g., Amplitude, Mixpanel, Pendo) to inform design strategy and evaluation.
- Experience designing AI-enabled applications, including predictive workflows, generative features, or intelligent assistants.
- Fluent in using AI tools to enhance design workflows, such as for ideation, prototyping, user research analysis, or content generation.
We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.
Benefits and Perks:
Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:
· Excellent healthcare package for you and your family
· Savings and Investment – 401(k) match
· Unlimited Paid Time Off
· Paid Parental Leave
· Online Legal Services (Rocket Lawyer)
· Financial Planning Services (Origin)
· Discounted Pet Insurance (Embrace Pet Insurance)
· Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
· Health and Wellness Reimbursement Program
· Travel Discounts
· Educational Resources - Career & Personal Development Program
· Employee Referral Bonus Program
· We are a merit-based company - many opportunities to learn, excel and grow your career!
If you require a reasonable accommodation to search for a job opening or submit an application, please call +1 (877) 842-7276 with your request and contact information.
Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
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Top Skills
Accessibility Standards (Wcag)
Figma
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