Senior User Researcher

About Amplify

Amplify helps teachers bring delight and rigor to students every day. We have become a leader in K–12 literacy, biliteracy, math, and science by building inspiring teaching and learning experiences based on research. The Amplify Classroom platform combines curriculum, assessment, and supplemental learning into one coherent high-quality instructional system. A pioneer in education since 2000, Amplify has developed deep relationships in states and districts by partnering with educators to drive implementation quality and improved outcomes. Today, Amplify serves more than 18 million students and teachers across all 50 states and on six continents. For more information, visit Amplify.com.

Job Description:

Amplify is looking for a Senior User Researcher to lead and execute user research initiatives across Amplify's Literacy, Math, Science, and Platform product portfolio. As a member of an agile Market and User Research team, this colleague will work across multiple product areas and should be comfortable quickly building context on new products, domains, and stakeholders needs. The Senior User Researcher will serve as a strategic thought partner to Product, Design, Marketing, Sales, and other research teams, helping teams understand how educators and students interact with Amplify products and evaluate new features, workflows, and experiences. This role requires strong research expertise and judgment, including the ability to prioritize high-impact initiatives, make clear tradeoffs, and help partner teams focus on the research questions most likely to inform meaningful product and business decisions.

The ideal candidate is highly organized, collaborative, and passionate about building the best possible educational experiences for K-12 educators and students. This role will report to the Director of Marketing and User Research.

Responsibilities:

• Conduct end-to-end user research projects to improve Amplify products, and proactively identify research opportunities to inform product direction

• Partner with other researchers, product managers, designers, and cross-functional teams (e.g., Data Science, Marketing, Sales) to identify key research questions and build alignment on business and research priorities

• Conduct mixed methods research with K-12 educators and students, including user interviews, surveys, usability testing, prototype testing, focus groups, and classroom observations

• Recruit, maintain, and expand a diverse panel of K-12 teachers, students, and administrators for user research

• Translate qualitative and quantitative research findings into compelling, actionable insights that inform product strategy and drive measurable outcomes across stakeholders.

• Advocate for a user-centered philosophy across all Amplify product experiences, embedding the voice of the user into decision-making at every stage of development.

• Tailor research approaches and communication of findings to meet the needs of varied audiences, product contexts, and levels of technical complexity

How You Work…

• You prioritize with purpose: You cut through competing priorities to focus on the questions with the highest impact and communicate your rationale to keep stakeholders aligned.

• You show up as a partner, not just a practitioner: You are a thought partner to stakeholders long before a research project kicks off. You invest in relationships continuously, so when it matters most, your insights are heard and acted on.

• You are a problem solver: When timelines are tight, methodologies need to shift, or stakeholders push back, your instinct is to solve. You bring resourcefulness to ambiguity, adapting your approach without losing rigor or momentum.

• You pursue growth: You hold your work to a high standard and actively seek feedback to drive improvement. Every project is a chance to sharpen your craft.

• You use AI to enhance research: AI is skillfully woven into your research practice. You experiment continuously with what's possible and share what you learn.

Basic Qualifications:

• Minimum 5 years conducting user research, with expertise in both quantitative and qualitative methods, including discovery research, usability testing, A/B testing, focus groups, field research, interviews, and surveys

• Proficient user of Google Suite (e.g., Google Sheets, Google Slides) and Microsoft Excel for data analysis and visualization

• Extensive experience with user research platforms and survey tools (e.g., Rally, SurveyMonkey)

• Proven track record of delivering methodologically rigorous research and actionable insights that influence product decisions and business strategy

• Strong project management skills, including attention to detail, managing multiple competing priorities, and navigating ambiguity and shifting timelines

• Self-directed and analytical, with a strong ability to prioritize, problem-solve, and drive projects forward independently

• Experience in coordinating and communicating between multiple stakeholders at varying organizational levels

• Knowledge of the U.S. K–12 education landscape

Preferred Qualifications:

• 5+ years of experience leading user research in EdTech

• Experience working in the U.S. K-12 education market

• Familiarity with Amplify products and services

• Graduate degree in a relevant field

Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status.

Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email [email protected].

If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.

Amplify is an E-Verify participant.