ExtraHop is reinventing Network Detection and Response (NDR) to help enterprises and organziations stay ahead of emerging threats with unmatched network visibility, context, and control.
Today’s attackers bypass traditional security defenses through identity-based entry, move invisibly across cloud, on-premise, and data center networks using encryption and trusted applications, and exploit and exit whenever they want. But all of that movement is visible on the network... if you can see it.
By combining the power of NDR with Network Performance Management (NPM), Intrusion Detection Systems (IDS), and forensics in a single, integrated platform, ExtraHop can decrypt and unlock complete packet-level data at wire speed, analyze and correlate it across all your networks, applications, devices, and users with cloud-scale machine learning, and provide a single interface to the SOC to detect, investigate, and remediate modern cyber risks in real time.
This role is central to ensuring customers, partners, and internal teams are proficient with ExtraHop solutions. The Senior Technical Trainer delivers high-quality, engaging technical instruction, contributing directly to customer success and adoption. This position is vital for empowering users with the knowledge needed to leverage our cutting-edge technology effectively.
Key Responsibilities
- Deliver virtual and in-person instructor-led training covering ExtraHop products and relevant technical concepts.
- Leverage various technology platforms to enhance training delivery.
- Assist in maintaining and iteratively developing training materials, including instructor scripts and session resources.
- Support the development of self-directed online materials through technical reviews and content outlines.
- Participate in scoping to provide customer training recommendations.
- Collaborate with client-facing teams to identify new training needs and opportunities.
- Travel up to approximately 25% (US and International) as needed for training delivery.
Required Qualifications
- Four-year degree or equivalent in IT, computer science, business, engineering, or a related discipline
- 5+ years delivering high-quality technical training
- Available to deliver training to a global customer audience on a flexible schedule
- Work cooperatively with others within the organization and other cross-functional stakeholders.
- Work well in fast-paced, high-stress environments.
- Has predictable, reliable attendance.
Preferred Qualifications
- Technical certifications in security and/or networking (e.g., Security+, Network+, CCNA, CTT+, etc.)
- Experience in multimedia development or Learning Management System (LMS) administration
Skills and Competencies
- High-level knowledge of enterprise IT environments, IT operations, wire data, application protocols, application performance management, troubleshooting, and networking basics. Ability to quickly learn complex technical concepts.
- Professional presentation and delivery skills with enthusiasm. Strong technical writing skills. Excellent organizational, analytical, and problem-solving abilities. Strong communication skills. Client-focused attitude and customer advocacy. Charisma and passion for technology.
- Understanding of curriculum development and the instructional design process.
The base salary for this position is between $125,000 - $135,000 plus bonus
ABOUT EXTRAHOP:
ExtraHop empowers enterprises to stay ahead of evolving threats with the most comprehensive approach to network detection and response (NDR). Since 2007, the company has helped organizations across the globe extract real-time insights from their hybrid networks with the most in-depth network telemetry.
ExtraHop NDR uniquely integrates network threat detection, network performance management (NPM), intrusion detection (IDS), and packet forensics into a single console with 100GB+ sensors, real-time decryption, and cloud-scale machine learning - delivering complete network visibility, unmatched context for data-driven security decisions, and improved SOC productivity.
ExtraHop is recognized by leading organizations for both its innovation in the market and its commitment to building a world-class team. We are the only NDR vendor recognized as a leader by all major analyst firms including the 2024 Gartner® Magic Quadrant for Network Detection and Response™, the 2023 Forrester® Wave for Network Analysis and Visibility, the 2024 IDC® Marketscape for NDR, and the 2024 Gigamon® Radar Report for Network Detection and Response.
OTHER BENEFITS:
Employees' wellbeing is top of mind for the ExtraHop team. Employees and their families will have the option to participate in the following benefits:
- Health, Dental, and Vision Benefits
- Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time
- Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
- FSA and Dependent Care Accounts + EAP, where applicable
- Educational Reimbursement
- 401k with Employer Match or Pension where applicable
- Pet Insurance (US Only)
- Parental Leave (US Only)
- Hybrid and Remote Work Model
Our people are our most important competitive advantage, leading the charge against cyber criminals. Join the fight today!
To learn more, visit www.extrahop.com or follow us on LinkedIn.
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