Write user-focused technical documentation (user guides, how-tos, programming content) for business and developer audiences. Collaborate with engineering, product, and integration teams to translate complex technical concepts into clear, engaging narratives. Maintain style standards, prioritize users' implementation journeys, and deliver high-quality content on tight deadlines while working with distributed teams.
Job Description
Compose.ly has partnered as an exclusive recruiter with a growing fintech solutions provider seeking a seasoned Senior Technical Writer for a general business audience to work alongside their in-house team and other internal stakeholders in a full-time capacity. Storytelling is central to successful documentation, and we’re looking for a writer who understands how a well-crafted narrative can clarify complex concepts to enhance the user experience.
This role is for you if you…
- Have proven experience working with software engineering teams and other internal stakeholders to write superior user guides and how-tos that not only inform but also engage.
- Prioritize the user and their implementation journey, crafting content that contextualizes technical details in a way that connects to the bigger picture.
- Excel at explaining complex technical information in clear and relatable ways, helping non-developers and business users quickly understand and succeed.
- Demonstrate working knowledge of technical concepts and the ability to simplify them for diverse audiences.
- Are detail-oriented and deadline-driven, consistently delivering high-quality work and proactively seeking out the answers you need.
- Communicate and collaborate professionally and efficiently with a geographically distributed team.
- Keep pace with product development teams, using style guidance to produce industry-leading user guides, how-tos, and programming content that flows logically and tells a cohesive story.
- Collaborate closely with product engineering, product management, integration teams, and other internal stakeholders to create user-centric technical documentation for business audiences.
- Bachelor’s degree or higher (ideally in English, technical communications, computer science, or a similar field)
- 3+ years of experience as a technical writer for business or developer audiences at an Agile software company
- Proven experience writing detailed, accessible, and user-focused documentation in a fast-paced environment
- Exceptional ability to grasp and communicate interrelationships between topics, presenting information hierarchically in a logical, meaningful, and consistent manner
- A business-friendly, user-focused perspective backed by experience and technical accuracy
- Proficiency in Markdown or another markup language, like HTML, and Swagger
- Knowledge of one or more programming languages (Java, Go, Python, TypeScript) and OpenAPI
- Ability to handle and prioritize multiple focus areas and tasks while maintaining a high-velocity and high-quality output
- Commitment to adhering to documented standards and styles
- Enthusiasm for cross-functional collaboration with people at all levels of an organization
- Ability to work in US time zones (ideally Central Standard Time)
- A strong writing portfolio demonstrating some or all of these skills
- An advanced degree in a related discipline
- Programming experience
- Writing with ReadMe
- Familiarity with Zendesk
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