Senior Technical Writer

About Us:

Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers’ most difficult problems.

We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications.

We’re looking for a Senior Technical Writer who thrives in complex domains and enjoys turning technical detail into clear, accurate, user-focused documentation. 

If you're a self-starter who manages projects independently and sees documentation as a service that enhances both the customer experience and internal collaboration, we’d love to hear from you. 

What You’ll Do: 

• Work independently with minimal direction, demonstrating ownership of documentation projects and the ability to drive results without close supervision. 

• Create, organize, and maintain user-facing and internal documentation including user guides, release notes, process documents, and additional documentation as needed. 

• Collaborate with product managers, engineers, QA, and other stakeholders to gather technical information and validate accuracy. 

• Work in a cloud-based Component Content Management System (CCMS) to ensure content reuse, consistency, collaboration, and scalability. 

• Advocate for users by crafting content that is clear, useable, and aligned with product workflows. 

• Build strong working relationships across teams (product, support, and engineering) and contribute to a positive, service-focused documentation culture. 

• Leverage AI tools to accelerate delivery; for example, transforming recorded demos and transcripts into draft documentation for rapid editing and refinement. 

• Use AI-powered editing and analysis tools to improve documentation accuracy, consistency, and overall quality. 

• Apply AI-based analytics and reporting to gain visibility into the questions users are asking and the issues they’re trying to solve, helping the team identify content gaps and opportunities for improvement. 

• Improve content, processes, and standards based on feedback, analytics, and your own observations. 

 Qualifications: 

• 5 to 7+ years of technical writing experience documenting enterprise-level software applications. 

• Proven ability to manage your own projects and deadlines with minimal oversight. 

• Experience using topic-based CCMS authoring tools (e.g., ClickHelp, MadCap Flare, etc.). 

• Strong collaboration skills: you work well with engineers, project managers, and peers. 

• Excellent writing, grammar, editing, and content structuring skills. 

• Comfort working in a remote environment and across time zones. 

• Professional, courteous, and relationship-driven approach to teamwork. 

• Demonstrates a customer-service mindset toward both internal stakeholders and the external users of our applications and documentation. 

• You treat documentation as a critical business service, not an afterthought. 

• Proven experience leveraging AI to enhance documentation efficiency, consistency, and insight, along with an enthusiastic and forward-thinking attitude toward emerging AI technologies. 

• Bachelor’s degree in Technical Communication, English, or a related field. 

Preferred Skills: 

• Experience documenting integrated enterprise platforms involving the process manufacturing, chemical distribution, and engineering industries. 

• Familiarity with collaboration tools such as Jira, Confluence, and GitHub. 

• Experience creating API documentation.