Senior Technical Writer

Life insurance is one of the world's most important products. It's also one of the hardest to build, distribute, and modernize. Bestow exists to change that.

Bestow is a leading vertical technology platform serving some of the largest and most innovative life insurers. Our platform unifies the fragmented, legacy value chain, enabling carriers to launch products in weeks instead of years. Carriers choose us to scale and operate at unprecedented speed, powered by AI and automation.

Bestow isn't selling policies. We're building the infrastructure that helps an entire industry move faster, reach more people, and deliver on its promise.

Backed by leading investors (Goldman Sachs, Hedosophia, NEA, Valar, 8VC) and trusted by major carriers, Bestow is powered by a team that moves with precision, purpose, and heart. If you want to help reimagine a centuries-old industry with lasting impact, join us.

Bestow offers flexible remote/hybrid work, meaningful benefits, equity, and substantial growth opportunities.

Bestow participates in the E-Verify Program.

The Bestow Product organization is responsible for defining, designing, and delivering exceptional digital experiences that solve real problems. Our team collaborates across Engineering, Revenue and Ops teams to transform ideas into intuitive, valuable solutions that delight our users. We believe in evidence-based decision making and maintaining a relentless focus on customer outcomes to drive product excellence.

This role will initially report to the Chief Product Officer until we build out our Product Operations function and is open to Remote (US).

Bestow is looking for a Sr. Technical Writer to establish and lead our documentation practice from the ground up. As our first dedicated technical writer, you'll have the rare opportunity to define what world-class documentation looks like at a modern, AI-forward company. We're looking for someone who sees themselves as part of the next generation of technical writers—not just adapting to change, but driving it.

As a Sr. Technical Writer at Bestow, you will:

• Excel at creating documentation that bridges complexity and clarity—transforming sophisticated platform capabilities and operational processes into guides that enable customer success and internal team effectiveness.

• Create and maintain comprehensive documentation across the entire product ecosystem, from API references and integration guides to user manuals and compliance resources

• Lead documentation work streams for major product releases, coordinating with Product, Engineering, and Marketing teams to ensure seamless launch readiness

• Partner with Product Operations to implement AI-powered documentation workflows, establishing scalable processes that maintain quality while increasing efficiency

• Develop and execute documentation strategies that translate complex insurance technology concepts into clear, actionable guidance for diverse technical and business audiences

• Build knowledge management systems and internal documentation that accelerates team onboarding and supports cross-functional collaboration

• Establish documentation standards, style guides, and quality frameworks that ensure consistency across all customer-facing and internal content

• Collaborate with Customer Success and Support teams to identify content gaps and create proactive documentation solutions that reduce support burden

• Support strategic Product Operations initiatives by documenting processes, frameworks, and workflows that enable organizational scalability and operational excellence

• Bachelor's degree in Technical Writing, Communications, Computer Science, or related field

• 4+ years of technical writing experience in SaaS environments, preferably in fintech, insurtech, or other regulated industries

• Experience documenting APIs, developer integrations, and complex technical workflows for both technical and non-technical audiences

• Proficiency with modern documentation platforms (GitBook, Notion, Confluence), docs-as-code workflows (Markdown, Git), and API documentation tools (Swagger, Postman, OpenAPI)

• Experience leading, developing, and optimizing AI-native workflows for content creation and continuous review.

• Experience with process documentation, including: workflow mapping, requirements gathering, and change management documentation

• You possess cross-functional collaboration skills with proven ability to work effectively with Engineering, Product, Marketing, and Customer Success teams

At Bestow, we’re proud to be awarded for our team members, innovative products, and culture. Our standard benefits include:

• Competitive salary and equity based on role

• Policies and managers that support work/life balance, like our flexible paid time off and parental leave programs

• 100% paid-premium option for medical, dental, and vision insurance

• Lifestyle stipend to support your physical, emotional, and financial wellbeing

• Flexible work-from-home policy and open to remote

• Remote and WFH options, as well as a beautiful, state-of-the-art office in Dallas’ Deep Ellum, for those who prefer an office setting

• Employee-led diversity, equity, and inclusion initiatives

Recent Employer Awards include:

• Best Place for Working Parents 2023 + 2024 + 2025

• Great Place to Work Certified, 2022 + 2023 + 2024 + 2025

• Built In Best Places to Work, 2022 + 2023 + 2025

• Fortune’s Best Workplaces in Texas 2022 + 2023

• Fortune’s Best Workplaces in Financial Services and Insurance 2022 + 2023 + 2024

We value diversity at Bestow. The company will hire, recruit, and promote regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status, or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every team member.

Thanks for considering a job at Bestow!