At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
We’re looking for a Senior Technical Writer to oversee and lead our developer and partner documentation. In this position, you will have a unique opportunity to elevate the quality and effectiveness of our documentation. Your ownership will range from writing SDK integration instructions, documenting sample apps, and managing a continuous cycle of Braze's many third-party integrations. The ideal candidate will have experience writing both sample code and documentation geared towards developers and a holistic understanding of how to package it all together. Join us in this impactful role and be at the forefront of shaping our customer journey.
Key job responsibilities:
- Write high-quality content for Braze’s technical documentation resources, producing valuable information and guidance for marketers, product managers, data analysts, and engineers
- Collaborate closely with Product Management, Engineering, Marketing, Customer Success, and Data teams to launch documentation for new features
- Own maintenance of the documentation GitHub repository
- Ensure that documentation applies voice, style, and branding consistent with other client experiences
- Drive documentation as a product, owning and managing not only its content but also its roadmap, presentation, navigation, search function, analytics, and SEO
- Continually make improvements to documentation and our client education experience through feedback-gathering, experimentation and data-driven decisions
- Become an expert on Braze’s product and the mobile marketing industry
- Elevate the standard of technical writing at Braze by implementing cutting-edge methodologies, introducing new technologies and processes, and fostering a culture of continuous improvement
- 5+ years of experience in technical writing, including managing documentation
- Excellent interpersonal skills and a user-centric, team-player attitude
- Thorough understanding of GitHub processes and best practices (are you a whiz with the terminal?)
- Experience with Algolia, Postman, Vercel, and the Atlassian suite
- Have familiarity with common documentation portal tools, such as Postman, Jekyll, and Swagger UI.
- Have familiarity with website maintenance and deployment tools, such as Vercel, Heroku, Cloudflare, etc
- Experience managing an open source project or documentation repository
- Experience writing about technical products, including SDKs and APIs, as well translating technical concepts into non-engineer friendly content
- Project management skills including experience managing multiple projects at once, setting deadlines, and working with frequently shifting priorities
- Coding experience is a plus
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $68,400 and $108,900/year with an expected On Target Earnings (OTE) between $76,000 and $121,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.
#LI-Hybrid
WHAT WE OFFER
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.
Braze is proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. In 2025, we were recognized as one of Built In’s Best Places to Work. In 2024, we were included in U.S. News & World Report’s Best Companies to Work For (Top 10%) and recognized in Great Place to Work’s Fortune Best Medium Workplaces, Fortune Best Workplaces in Technology, Fortune Best Workplaces for Parents, and Fortune Best Workplaces for Women.
Additionally, we were featured in Great Place to Work UK’s Best Workplaces, Best Workplaces in Europe, Best Workplaces for Development, Best Workplaces for Wellbeing, Best Workplaces for Women, and Best Workplaces in Technology.
You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, Singapore, São Paulo, Seoul, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYERAt Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.Top Skills
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