Senior Technical Writer [Contract]

😎 Our Culture

Quantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.

As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges + games, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.

We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.

At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.

🚀 About you 

You’re looking for an environment, team, and role where you’ll thrive and do the best work of your career. That’s why, as a Senior Technical Writer at Quantum Metric: 

You are an owner. You’ll have a “seat at the table” from Day 1. Your partners and peers value what you do and expect you to have strong opinions. 

You work across silos. You work with UX, product, support, engineering, and marketing to deliver clear, compelling, and actionable content to help our customers unlock the value of data. 

You crave impact. Your success looks like helping thousands of brands meet the needs of over a billion people. Sound exciting? We think so too.

You work from anywhere (and with anyone!). You’ll be able to work where and how you work best: at home, the office, or any mix of both. 

💡About your opportunity 

Quantum Metric bridges the gap between the unknown and delight by helping our clients find, diagnose and optimize all of their digital experiences (and some offline too!). We work with some of the largest brands in the world to build cultures maniacally focused on solving for the customer. Our success across Quantum Metric scales to over a billion end users a year. If you want to have an impact, this is the place to do it. We’re a small start up of just over 400 people, but work with some of the largest brands in the world to help customers have better experiences.

🔧 We’re looking for someone who will:

• Develop, write, and edit technical materials, such as user manuals, installation guides, help documents, and FAQs, ensuring technical veracity and accessibility.
• Continuously improve Quantum Metric documentation content in collaboration with engineers, product managers, and others.
• Work on making our docs site a world-class experience, such as rewriting our existing documentation to align with customer impact and value. 
• Peer review other team members’ work.
• Continuously improve team processes and style guides, as well as cross-functional efforts, such as the Quad Help Center.
• Puts customers at the center of everything they do
• Can balance scope, speed, and quality to reach outcomes
• Understands how your projects align with and advance a company-wide strategy
• Practices a growth mindset - you want to learn, be challenged and do the same with others

UX at Quantum Metric

We are a small, mighty team of UX practitioners that challenge one another everyday to be our best. We’re a passionate and diverse group who build consumer-grade experiences while solving enterprise-level problems. We’re set up to work as equal partners to our peers in product management and engineering, and we design and deliver a crafted experience to our customers by setting a high bar on ease of use. 

When our customers grow, we grow, too! 

One more thing you should know… 

There’s a lot of research showing how marginalized groups of people may not apply for jobs unless they meet 100% (or more!) of the qualifications. We also know that many UX folks come from backgrounds with different experiences that might not seem “standard”—and that’s okay! We value people who bring unique perspectives and add new knowledge to our team. 

You might not feel like you “check all the boxes” as you read this job post. We get it. And we feel these things ourselves, too. But we hope you’ll apply anyway because we’ll take great care in working with you.

🏆 Perks, Benefits & Compensation

This role is a contract position with the potential to become a full time role based on fit and business need. 

Compensation Range: $70/hour - 40 hours per week for 3 months.

🐉 About Quantum Metric

As the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business’ bottom line.

Today, Quantum Metric captures insights from 40 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. 6 of our customers come from the top 25 Fortune 500 Companies. Our customer retention rate is 98%.

In January of 2021, Quantum Metric secured its place as the first tech unicorn of the year with an above $1 billion valuation and a $200 million Series B funding round, and we are using those funds to accelerate our product and people growth. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last four-consecutive years, and has made Best Places to Work list by Glassdoor, BuiltIn, Fast Company and Forbes.

If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. 

Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to [email protected].

Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

Applicant Privacy Policy:  https://www.quantummetric.com/legal/applicant-privacy-policy/

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