The Senior Technical Support Analyst provides advanced technical support for various products, managing deployments and customer issues while ensuring effective communication and team collaboration.
Job Summary
Essential Duties and Responsibilities
Senior Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not your typical corporate help desk. We support hundreds of organizations and thousands of end users in extremely variable environments
Essential Duties and Responsibilities
- Microsoft Azure and Office 365 Administration.
- Provide remote technical support to customers calling for various technical issues.
- Provide on-site technical support to customers as needed.
- Must have flexible after-hours availability for implementation and deployment tasks.
- Track time and provide troubleshooting notes as you work
Desired Technical Knowledge
Technicians are expected to have intermediate knowledge of the following technologies, along with the ability to quickly advance that knowledge.
- Microsoft Exchange and Office 365 deployment and migration experience.
- Windows Server and Desktop OS (all versions)
- Familiarity with MacOS and Linux operating systems.
- Common Desktop Applications (Office, etc.)
- Familiarity with VOIP solutions, such as Ring Central
- Common Networking/Internet Services (DHCP, DNS, Domain Registration, etc.) · Experience supporting Microsoft Exchange and Microsoft SQL (all versions)
- Experience managing server Backup applications (Datto, Veeam, Appassure/Rapid Recovery)
- Virtualization Technologies (VMware vSphere and Hyper-V)
- Basic Scripting knowledge (PowerShell, Bash, Python)
- Standard Networking (Routing, Switching, Firewalls. Specifically: Meraki, Sonicwall, Cisco, and Dell)
- Familiarity administering Remote Desktop Services
Additional Requirements
- Participate in after-hours support escalation rotation.
- Must pass background screening.
- Must be able to lift 20 lbs.
- Ability to work in a team and communicate effectively.
- Responsible for entering billable time and notes into ticketing system in real time
We are only considering applicants located in the Austin, TX metro and surrounding area
Certifications: Preference is given to well certified individuals.
Experience: 5+ years experience in a help desk or network support position.
Education: Degrees are valued but not required. We prefer experience and certifications
- 75% to 100% work-from-home options
- Flexible Paid Time Off
- Medical/Dental/Vision Insurance available
- Life and AD&D Insurance
- Disability Insurance
GCS is an equal opportunity employer. GCS is a certified small business.
Top Skills
Bash
Cisco
Datto
Dell
Firewalls
Hyper-V
Linux
macOS
Meraki
Azure
Microsoft Exchange
Microsoft Sql
Office 365
Powershell
Python
Remote Desktop Services
Routing
Sonicwall
Switching
Veeam
Vmware Vsphere
Voip
Windows Server
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