We are seeking a highly motivated and experienced Senior Technical Program Manager to lead and evolve our Knowledge Systems program within the Technical Solutions (TS) organization. Datadog’s TS org is composed of 1000+ customer-facing technical experts around the world from Sales Engineers, Technical Account Managers, Support Engineers, and Solution Architects who work with prospects and customers across their journey with Datadog to deliver outstanding customer experiences and drive growth through rapid product adoption.
As a TPM on our team, you will serve as a multiplier for the TS Org by leading a technical Knowledge Systems program that incorporates robust systems and scalable processes to enable our community of Technical Experts. You will integrate cutting-edge AI technologies to enhance information capture, accessibility and utility, ensuring that knowledge is a dynamic resource that helps deliver great customer experience and supports continuous growth and innovation.
What You’ll Do- Own and maintain the roadmap for Knowledge Systems across the TS Organization.
- Oversee the creation and implementation of systems and processes for knowledge creation, capture, dissemination, and continuous updates.
- Work with stakeholders to support a dynamic everboarding process for ongoing learning and enabling of Technical Solutions to new product updates.
- Establish and oversee policies for content creation, updates, and archiving to ensure the knowledge base remains accurate, relevant, and comprehensive.
- Work closely with technical support teams, technical writers, product teams, and subject matter experts across the organization.
- Leverage AI to automate knowledge management processes wherever possible, ideally curating our extensive knowledge-base as it’s being used.
- Drive the adoption of knowledge management practices across the organization, advocating for a culture where information sharing is valued and recognized. Engage senior stakeholders to support this shift and provide necessary resources.
- Continuously assess the effectiveness of KM initiatives using defined metrics, soliciting feedback from users to refine approaches and technologies. Implement a feedback loop that integrates user insights into ongoing KM and AI enhancements.
- Ensure progress toward goals by communicating status, relevant updates, risks, and impact across teams & projects, adapting communications for different levels.
Who You Are:
- Proven Technical PM Experience: Over 5 years of experience leading complex, cross-functional, portfolio-based programs in a SaaS or technical space. Experience with support, sales, or professional services teams is a plus.
- Data-Driven: Skilled at using quantitative and qualitative data to guide decisions, measure effectiveness, and iterate.
- Clear Communicator: Ability to convey complex ideas concisely to diverse audiences, including technical specialists, product leads, and senior executives.
- Collaborative & Influential: Proven ability to build strong partnerships and influence without direct authority to align teams on shared goals.
- Growth-Oriented: Thrive in dynamic environments, continuously seeking to improve processes and learn new technologies.
- Excellent Execution and PM foundations: Proven management of scope, schedule, and cost, with strengths in project scoping, timeline management, resource planning, and risk management. PMP, Agile training, or equivalent certification preferred.
- Knowledge Management Systems Expertise: Experience with Knowledge Management Systems (KMS) and frameworks like Knowledge Lifecycle Management (KLM) is a plus.
- Technical Background: Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent industry experience.
Benefits and Growth:
- Generous and competitive benefits package
- New hire stock equity (RSUs) and employee stock purchase plan
- Continuous career development and pathing opportunities
- Best in breed onboarding
- Internal mentor and buddy program cross-departmentally
- Friendly and inclusive workplace culture
Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
About Datadog:
Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal Opportunity at Datadog:
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
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Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.
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Datadog Denver, Colorado, USA Office
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