The Senior Technical Account Manager manages post-sales for Enterprise-level customers, driving customer satisfaction, providing technical support, and developing upsell opportunities.
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
The Sr. Technical Account Manager (TAM) is responsible for actively driving and managing the post sales process with Enterprise-level customers. The Sr. TAM must be able to articulate the company's technology and product positioning to both business and technical users. Must be able to identify all technical and business issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.
Responsibilities:
- Provide product and technical support for assigned accounts
- Identify and develop upsell opportunities
- Convey customer requirements to Product Management, Marketing and Engineering teams
- Provide functional and technical support to customers
- Respond to customer questions on technical and business related issues
- Deliver high-level and detailed sales presentations
- Responsible for attending conferences, seminars, etc
Qualifications:
- Ideal candidate must be self-motivated with strong knowledge in security and compliance space: Vulnerability Management, Cloud Security, Policy Compliance, Intrusion Detection Systems IDS, Intrusion Prevention Systems IPS, Network Scanners, PCI, Policy Compliance and Audit Tools, other enterprise security solutions
- Knowledge in variety of Federal Regulatory Compliance issues a plus: ISO 27001, HIPAA, GLBA, Sarbanes Oxley SOX, etc.
- Must possess strong presentation skills and be able to communicate professionally in response to emails, RFPs and when submitting reports
- Must be comfortable interacting at all levels within customer organizations, i.e., from C-level to front-line technical staff
- Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
- 5-7 years relevant experience
- College degree, Military, or equivalent experience
- Excellent written and oral communication skills
- Able to travel throughout sales territory
- 'Big 4' or similar consulting experience a plus
Qualys is an Equal Opportunity Employer, please see our EEO policy.
Similar Jobs
Cloud • Security • Cybersecurity
As a Senior Technical Account Manager, you'll guide customer adoption of the Wiz platform, providing technical expertise and support to ensure value realization, satisfaction, and effective communication with stakeholders. You'll manage a book of strategic customers and drive their success in cloud security initiatives.
Top Skills:
AWSAzureCi/CdCloud SecurityDockerGCPInfrastructure As CodeKubernetesOciSecurity Information And Event Management Tools
Cloud • Digital Media • Enterprise Web • Marketing Tech • Software
The Senior Technical Account Manager will manage customer relationships, oversee onboarding processes, drive AI utilization, optimize workflows, and ensure customer success in leveraging ClickUp's platform.
Top Skills:
AIAutomationClaudeClickupMake.ComN8N
Artificial Intelligence
The Senior Technical Account Manager for Atlas ensures post-deployment success for customers, driving usage, optimizing the platform, and building collaborative success plans, focusing on customer satisfaction and measurable outcomes.
Top Skills:
Cloud PlatformsDistributed SystemsKubernetesOperational ToolingSaaS
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
