Senior Success Enablement Manager

This is a remote role located that could be based anywhere in the United States or Canada.
At Calix, we empower broadband service providers to transform their businesses and deliver exceptional customer experiences. The Field Enablement Team plays a critical role in equipping the Success Team with the tools, content, and training they need to drive customer adoption, retention, and growth.
We are seeking a Success Enablement Senior Manager to lead strategic enablement initiatives that enhance the Success Team’s ability to engage customers effectively across all pillars of the Success team: Delivery, Guidance, Support, Education and Renewals. This is a high-impact role requiring significant experience in enablement, customer success, and training program execution.

What You’ll Do

Enablement Strategy & Execution

• Define and drive the Success Enablement strategy: Partner with Success leadership to build a comprehensive enablement roadmap that aligns with the strategic priorities and needs of the Success team.
• Design impactful programs: Architect and oversee best-in-class onboarding, skills development, workshops, knowledge-sharing and ongoing training programs across all levels and roles in the Success team to achieve optimal performance and accelerate time to productivity.
• Elevate internal career development: Partner with Talent and Culture to develop career development programs that enable the Success team to navigate their careers at Calix, preparing them for promotion and/or more senior roles within the organization.
• Manage and maintain enablement content: Ensure that playbooks, best practices, and training materials are accurate, relevant, and accessible across various platforms including Seismic, Cornerstone, Spekit, and other tools.
• Measure and refine initiatives: Define success metrics for enablement initiatives, analyze engagement, adoption and impact of enablement content and training, leverage data to refine strategies and improve effectiveness.

Cross-Functional Collaboration

• Work closely with Success team leadership to assess training needs, implement new tools, and enhance enablement strategies.
• Partner with Product Marketing to ensure Success team content aligns with Calix’s evolving solutions and customer needs.
• Collaborate with sales, marketing, and product teams to ensure seamless customer engagement and alignment across departments.

Customer-Centric Enablement & Training

• Create and optimize Success Team resources, including adoption playbooks, customer success strategies, and competitive insights.
• Stay ahead of industry trends in customer success, broadband, and enablement best practices to bring innovation to Calix.
• Measure and report on the impact of enablement programs, using data-driven insights to refine training and content.

What We’re Looking For

We are looking for a candidate with significant experience in enablement and customer success. While not all qualifications are required, the ideal candidate will have a strong mix of the following:

Preferred Skills & Experience:

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 5+ years of experience in customer success enablement, sales enablement, or related roles within a B2B SaaS or technology company.
• Experience supporting a Customer Success organization with structured enablement programs.
• Strong communication and collaboration skills, with the ability to engage cross-functionally.
• Proficiency with enablement and learning platforms, such as Seismic, Cornerstone, Spekit, Gong, Salesforce, Articulate, and Camtasia.
• Ability to analyze data and metrics to assess enablement effectiveness and refine strategies.
• Proven track record of managing enablement content and training programs that drive measurable success.
• Experience in the broadband or software industries is a plus.

Compensation will vary based on geographical location (see below) within the United States. Individual pay is determined by the candidate's location of residence and multiple factors, including job-related skills, experience, and education.

For more information on our benefits click here.

There are different ranges applied to specific locations. The average base pay range (or OTE range for sales) in the U.S. for the position is listed below.

San Francisco Bay Area Only:

144,900.00 - 217,400.00 USD Annual

National Major Cities plus, CA, CO, NY Metro area:

126,000.00 - 189,000.00 USD Annual

Regional plus NY:

113,400.00 - 170,100.00 USD Annual