Senior Strategic Partnerships and Client Success Manager

About Us:

At CareHive Health we are revolutionizing patient steerage with simple, AI-powered, predictive recommendations that help health plan members save on out-of-pocket costs for the services they need in the settings they choose. Working at CareHive requires a mindset of curiosity, skills in cross-functional collaboration and deep respect and empathy for our patients who are tackling health and financial challenges at the same time.

Position Summary 

The Senior Strategic Partnerships and Client Success Manager responsible for managing key health plan and risk-bearing organization relationships and driving day-to-day partnership execution. This role collaborates cross-functionally to ensure clients realize value from CareHive’s solutions, supporting revenue retention and expansion.

Key Areas of Responsibility  

Strategy and Market Planning

• Support the development and execution of CareHive’s partnering strategy in collaboration with Site of Care leadership team
• Maintain a strong understanding of the competitive market and contribute to comprehensive go-to-market plans
• Build effective working relationships with internal stakeholders to ensure alignment on partnership goals, requirements, and execution plans
• Develop and maintain relationships with key contacts at partner companies (e.g., health plans, provider groups, risk-bearing entities), escalating executive engagement as appropriate

Partner and Account Management

• Serve as the primary day-to-day contact and strategic partner for a portfolio of health plan clients, ensuring CareHive exceeds expectations and delivers measurable value
• Lead client strategy and working sessions, coordinate problem solving, and proactively engage integrated teams across Product, Marketing, Operations, and Clinical to address client needs
• Establish operational discipline for assigned book of business, driving consistency in Client Success practices, client engagement cadences, and reporting.
• Plan, schedule, and manage regular business reviews with partner companies to review program performance, outcomes, and ROI
• Oversee onboarding of new partner companies and ensure smooth transition into ongoing support and operations.
• Collaborate with partner companies to identify areas for growth, innovation, and program optimization that can expand the partnership and increase revenue
• Co-develop new solutions and pilots with partners and internal teams to deepen engagement and validate new revenue opportunities
• Prepare, deliver, and follow up on presentations and reporting that communicate engagement trends, service delivery performance, and financial impact to partner stakeholders
• Proactively monitor client health, anticipate risks, and drive actions to support renewals and minimize churn

Internal Collaboration and Leadership

• Coordinate internal collaboration across departments to support partnership execution and issue resolution.
• Maintain a detailed understanding of partner contracts for your accounts and ensure operational teams are aware of and meeting obligations.
• Drive resolution of client escalations, coordinating internal resources and communicating clearly with clients until issues are fully resolved.
• Surface client feedback and industry insights to internal teams (Product, Data Analytics, Engagement, Care Team, etc.) to inform product roadmap and innovation priorities.

·       Other duties as assigned.

·       Aligns with our values: People, Commitment, Aspiration, Trustworthiness & Impact 

·       7+ years of experience in client success, account management, partnerships or related roles preferably in healthcare, health tech or payer/provider environments.

·       Bachelor’s degree equivalent experience

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home