Manage strategic accounts at Shippo, enhance customer relationships, drive outcomes, identify operational improvements, and collaborate cross-functionally to optimize shipping solutions.
Here at Shippo, we are the shipping layer of the internet and we consider ourselves to be one of the core building blocks of e-commerce. Our mission is to make merchants successful through world class shipping. With our products and solutions, we level the playing field by providing our customers with best-in-class solutions that otherwise wouldn’t be available to them. Through Shippo, e-commerce businesses, marketplaces, platforms and a variety of logistics infrastructure providers are able to connect to shipping carriers around the world from one API and dashboard. We provide our customers with the most competitive shipping rates, print labels, automated international documents, shipment tracking, facilitate the returns process and more.
Shippo is looking for a Strategic Account Manager to join our dynamic and entrepreneurial team. You will own and lead a book of strategic accounts, in which you will drive cross functional internal projects, identify and retain customers graduating through their fulfillment journey, manage internal and external stakeholders and contribute to new initiatives to achieve strong commercial outcomes for Shippo. Your experience in managing external partners or customers within the logistics software space will set you up for success at Shippo and we would love to share the opportunity with you.
Shipping & Handling Responsibilities:
- Provide excellent service, research, and market analysis to resolve technical and financial challenges with accounts and better represent our users, products, and programs.
- Develop comprehensive partnership strategies using excellent business judgment to negotiate renewals, upsell potential opportunities & drive favorable commercial outcomes for Shippo.
- Engage with accounts to understand opportunities for operational improvement, and liaise with our product team to bring those improvements to life.
- Serve as an expert consultant to our accounts; engage cross-functionally to drive your merchant’s businesses and build effective relationships with stakeholders at multiple levels.
- Analyze performance and present findings to clients, highlighting opportunities or introducing incremental programs. Contribute data-driven insights to support recommendations.
- Leverage cross-functional support teams to ensure accounts have access to the product experts and resources they need.
- Identify indicators of graduation in a customer’s fulfillment journey in order to make recommendations for the next step in shipping solutions within the Shippo network
- Build trusted relationships with customer executive sponsors and supply chain/IT stakeholders
- Help forecast/manage a pipeline of shipment volume and revenue expectations and targets
- Serve as escalation contact for implementation or system issues
- Partner cross-functionally with Solutions Engineering, Customer Support, and Product teams
Do you tick the boxes?
- 5+ years in enterprise software account management, preferably in shipping, WMS, TMS, or label software
- Experience working with technology partners through integrations, product management, program management, and business development engagements
- Excellent negotiation, communication, and stakeholder management skills
- Experience identifying and responding to indicators a customer needs a new fulfillment solution
- Churn indicators even when not directly related to the product in use
- Skilled at C-level communication, negotiation
- You are well-versed in basic Excel (or SQL), Looker, or other Business Intelligence tools
- You are detail-oriented with a proven track record of solving strategic challenges
- You are an organized note taker and able to track multiple priorities at once.
- You possess strong relationship-building skills and are apt to see mutually beneficial opportunities with partners
- You are technically oriented and understand APIs
- You have an entrepreneurial, growth mindset, bold ideas, and a know-how attitude to get things done
What is in the Shippo package?
- Medical, dental, and vision healthcare coverage for you and your dependents. Pets coverage is also available!
- Flexible policy for PTO and work arrangement
- Two 1-week company shutdowns to rest and recharge (summer and winter)
- 3 VTO days for ShippoCares volunteering events
- Charity donation match up to $100
- Fun team events outside of work hours - happy hours, “escape room” adventures, hikes, and more!
Our Compensation Shippolicy:
We believe compensation is a custom experience and are commited to fair and equitable compensation practices. The standard base pay range for this role is min is $108k to a max $147k annual salary (base + incentive). We tend to anchor our pay in the middle of this range ($125k). Since we are focused on hiring Shippos Everywhere, we have 2 US pay ranges, a standard compensation range for the majority of the US and a standard +1 compensation range for those who live in areas where the cost of labor is higher, such as NYC and California.
Sail through the process:
Here at Shippo, we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds, perspectives and geographies. These values define who we are and everything we do. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at [email protected]
Shippos in the wild:
Our people, much like the packages we help ship, are all over the world. This means, through our remote-first program, “Shippos Everywhere”, our roles can be based anywhere in the US with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico and West Virginia and many roles can be based internationally.
For locations outside of the US and Ireland, the employment contracts are powered by Remote.com (all Shippo perks still apply - including equity!). What we want to emphasize is that you can be successful at Shippo regardless of location.
We leverage AI to review all resumes during the application phase to ensure fairness, comprehensively evaluate each submission, and mitigate bias. However, all decisions at every stage of the process are made by a real person.
Top Skills
APIs
Business Intelligence Tools
Excel
Looker
SQL
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