Senior Specialist, Strategic Operations

About the teamThe Strategic Operations, Industry Affairs Team, is a division within Industry Affairs at Zillow Group. This team is responsible for strategic projects with a focus on Retention, Content Acquisition and Adoption of Zillow products and services. The Strategic Operations, Industry Affairs Team works cross functionally and in synchronization with Broker & Industry Affairs, Association & Industry Affairs, MLS Engagement and Broker Development. The Strategic Operations, Industry Affairs Team also partners with many business lines including Rentals, Showcase, Listing Media Services, and many others. The Strategic Operations, Industry Affairs Team rolls up to the Director of Strategic Operations for monthly guidance goals, and objectives.

About the role

The Strategic Operations Specialist plays a crucial role in conducting outreach, delivering presentations both in person and virtually, and showcasing our overall value proposition to key industry partners. The primary focus is to secure agreements, retain existing agreements, acquire new content and foster the adoption of Zillow products and services.  In addition, you will be responsible for advancing multiple projects and initiatives by evangelizing on behalf of Zillow Group. 

You Will Get To:

• Conduct in-market and virtual outreach to Brokers, MLSs, Associations, Agents, and Industry Partners to retain, acquire and drive product adoption

• Conduct outreach to Brokers, Agents, MLSs, and Associations to acquire listings and listing agreements.

• Host webinars and in-person presentations to further business goals

• Conduct training/onboarding and work one-on-one with business partners

• Attend conferences, meetings, and industry events on behalf of ShowingTime+ and Zillow Group

• Proactively connect and partner with various internal teams including Broker, MLS and Association Industry Affairs teams, as well as Broker and MLS Development Teams

• Occasionally host full team meetings, huddles, and project meetings

• Communicate regional metrics and present to management and stakeholders

• Work with peers to de-escalate and find solutions to issues

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $34.40 - $55.00 hourly. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $32.70 - $52.30 hourly. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• Solid understanding and experience with the real estate industry. Active real estate license is a plus.

• 1 year + creating and facilitating training content. 

• Must possess excellent presentation and communication skills.

• Must thrive in a fast-paced, goal driven environment, perform at a high level and be motivated to get results.

• Ability to multitask, prioritize and manage time effectively

• Organized, creative and okay with ambiguity but driven to create clarity

• Adaptable, able to work on multiple projects or change priorities if necessary. 

• Excellent written and verbal communication skills - and an emphasis on virtual comms (Zoom, Google Meetups, etc.) is a bonus

• Familiar with business support software applications such as Salesforce, Google Sheets, Tableau, Zendesk, Asana, etc.

• Represent Zillow Group’s Core Values and Leadership Principles

• Up to 30% In-Market travel

Transferable Skills

• Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.