The Senior Solutions Engineer guides prospects in understanding Redox's healthcare data integration solutions, ensuring technical feasibility and building customer relationships.
Redox is on a mission to accelerate healthcare’s transformation with useful data. The Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 11,000+ systems and organizations, including 90+ electronic health record systems (EHRs). Redox processes over 1.6 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.
Opportunity & Impact
A Redox Senior Solutions Engineer is a technical, pre-sales product expert who maps the path to success for all of our prospective customers. Solutions Engineers are responsible for working closely with technical and business stakeholders to ensure they each have confidence in the Redox platform and the value which it would provide to the prospect. The Solutions Engineer pairs with Redox's sales team in day-to-day activities and owns healthcare integration scoping, architecting, and technical selling.
In this role, you would become an expert on our product and coalesce this knowledge with your healthcare experience, clinical workflow understanding, and EHR expertise to provide confident recommendations which enable healthcare data mobility. Solutions Engineers are also vital to the product feedback loop between customer prospects and Redox’s product team, maintaining a pulse on both the industry's needs as well as Redox's feature evolution.
Job Responsibilities
- Build trusting relationships with our prospective customers during technical and business-based discussions
- Act as a technical partner and adviser for prospective Redox customers
- Design integration strategies for a wide range of healthcare use cases, both in clinical and revenue cycle contexts
- Understand integration capabilities around the healthcare software industry to ensure proposed integration strategies are scalable
- Identify Redox platform development requirements when designing integration strategies
- Identify and communicate professional service requirements to facilitate an effective handoff from pre-sales to Redox’s Customer Success team
- Communicate, document, and track required development or product feedback with the appropriate product owner
- Advise and assist the Product Marketing team in maintaining technical product documentation
Required Skills & Experience
- 5+ years of experience in healthcare technology
- 5+ years of robust EHR integration and workflow knowledge
- 3+ years of working with Payer and/or Healthcare organizations
- Functional and comfortable understanding of data standards like HL7v2, CDA, X12, FHIR, etc.
- Demonstrated experience in selling or expanding the usage of software solutions in the healthcare industry
- Excellent communication and presentation skills; persuasive and concise mastery over complex data-related concepts
- Deeply curious, cooperative, and eager to act
Preferred Skills & Experience
- Direct experience with Redox’s platform or traditional interface engines, EHRs and payer platforms
Please keep reading...
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. https://hbr.org/2014/08/why-women-dont-apply-for-jobs-unless-theyre-100-qualified
About Redox - Take a look here: https://youtu.be/4OjENXR6UXA
What We Do
Healthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards-agnostic and enables the secure and efficient exchange of healthcare data.
This approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at www.redoxengine.com.
Other Stuff About Us
Redox is an EEO company. We fully support the diversity of our team. As part of our ongoing work to build more diverse teams at Redox, you will be asked to complete a voluntary EEO survey when applying. This survey is anonymous, we cannot link your application record with your survey responses. We request that you complete this voluntary survey as we run monthly reports for each team which provides data for diversity in terms of gender and ethnic background in our Applicants and our Hired Redoxers. We take this data very seriously and appreciate your willingness and time to complete this step in the process.
Successful candidates must be eligible to be employed in the U.S. and must reside & work in the continental U.S.
Thank you for your interest in Redox!
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