Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.
As a Senior Platform Engineer, you will be responsible for designing, implementing, and maintaining our core services and libraries, cloud infrastructure, CI/CD pipelines, and automation frameworks. You will work closely with other Platform and DevOps, product, security, data, and ML engineers to ensure high availability, optimal system performance, secure and cost-effective infrastructure, and smooth deployments.
Our product engineering teams deploy to production more than 20 times a week on average using trunk-based development. We currently work in Scrumban-style 2-week sprints. Our teams work hybrid (required if in NY) and remotely across time zones but are available during core meeting hours (12PM to 5PM EST).
We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and profoundly impact millions of lives, apply today.
Responsibilities- Develop and maintain our core services and libraries in Python, Typescript, and Golang
- Architect, build, and maintain AWS cloud infrastructure using Terragrunt and OpenTofu (Terraform).
- Develop and optimize CI/CD pipelines in GitHub Actions to streamline deployments and improve developer productivity.
- Automate infrastructure provisioning, monitoring, and scaling using tools like Bash, Golang, and Python.
- Implement security best practices across infrastructure and pipelines, including IAM, networking, and HIPAA compliance controls.
- Work alongside product engineering teams to deliver services that require new foundational platform capabilities.
- Drive reliability, scalability, observability, security, and cost-efficiency improvements across our deployed services.
- Provide options around key initiatives and break down work into visible and achievable milestones, delivering incremental value.
- Mentor and train other engineers throughout the organization and seek to continually improve architecture and processes
- Improve developer velocity and happiness by identifying and abstracting common functionality and listening to feedback from the rest of engineering.
- Participate in on-call rotations to ensure system availability and timely incident resolution.
- 3+ years of experience in a Platform, DevOps, SRE, or Cloud Engineering role.
- 2+ years of experience writing production-level backend code.
- 2+ years of expertise with AWS services (ECS Fargate, Lambda, S3, Aurora, SQS, Eventbridge, EC2, ECR, etc.).
- Proficiency with tools like Python, Golang, or Typescript.
- Strong proficiency in Terraform/OpenTofu for infrastructure as code.
- Experience with CI/CD tools like GitHub Actions, GitLab CI, or Jenkins.
- Strong understanding of containerization (Docker) and orchestration tools.
- Experience with observability, monitoring, and logging tools such as Datadog, Honeycomb, Prometheus, Grafana, Loki, Sumologic, and OpsGenie.
- Proven track record of breaking down large problems and delivering incremental value to meet deadlines while providing options for long-term improvements.
- Passion for automation, scalability, and building secure, cost-effective, self-healing systems.
- Ability to troubleshoot complex distributed systems
- Hands-on experience participating in an on-call rotation, responding to and resolving critical infrastructure and application issues promptly.
- Strong communication and problem-solving skills and ability to work in a fast-paced startup environment.
- Please note: candidates located within a 75-minute commute of our NYC office are expected to work onsite 4 days/week.
Nice-to-Have
- Experience with large cloud or monolith to microservices migrations.
- Solid experience with Linux system administration, networking, and security best practices.
- Familiarity with AI-enabled developer productivity tooling.
- Background in SDET, QA, or Performance Testing.
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
Additional Information
The total target base compensation for this role will be between $150,000 and $215,000 per year at the commencement of employment. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-REMOTE
- Connection: Care deeply & inspire hope.
- Congruence: Stay curious & heed the evidence.
- Commitment: Act with urgency & don’t give up.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
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