Senior Software Engineer - Java + Boomi

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.
We're disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
As a Sr. Software Engineer in the ETG Product Operations and Innovation Sustaining Engineering (POISE) team what you get to do in this role
Responsibilities:

• As part of the ETG Product Ops Integrations team, proactively work on resolving L2/L3 support issues for Enterprise Integrations Applications.
• Ensure all the Incidents and requests are tracked and addressed in a timely manner with a sense of urgency or if need to be escalated to appropriate Engineering teams
• Track Key performance metrics using ETG and DT Ops dashboard (SLAs for response time, resolution time, customer satisfaction) and ensure all the SLA metrics are met
• Ensure smooth communication with other teams in DT or ServiceNow on Product support needs and goals
• Work closely with Engineering teams to gain understanding on the new feature releases for Integrations, so Operations Support team can handle issues from day 1 of feature release
• Gather and share customer feedback or recurring support issues with Engineering teams for potential feature improvements
• Provide insights and analytics on metrics, recurring issues, and prioritization of new features.
• Drive continuous improvement in operational efficiency and effectiveness.

Qualifications
To be successful in this role you have:

• 7+ years of total experience in building and operationalizing enterprise-grade systems and services
• Expert-level proficiency in Java or a similar OO language
• Strong experience with RESTful API design, Microservices architecture, database technologies (SQL/NoSQL)
• Experience working across multiple technology stacks, including:
• Strong experience with Integration Platforms like Boomi, SAP PI/PO
• Cloud/Containerization Platforms: Azure, AWS, GCP and Docker, Kubernetes
• Data Streaming Platforms: Kafka, Flink
• Web Infrastructure: API Gateways Kong, Azure APIM, Azure App Gateway
• Prior experience integrating Applications with ServiceNow platform or familiarity with ServiceNow platform is preferred
• Experience with monitoring tools, dashboards, and analytics
• Experience with AI/ML and automation in product operations is preferred
• Ability to work in a fast-paced and dynamic environment with a sense of urgency towards resolving issues and growth mindset and interest to learn and upskill
• Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
• Knowledge of industry best practices in product support and operations.

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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