Senior Software Engineer

Position Description:

ServiceTrade is a leading SaaS company transforming the fire protection and mechanical industries. We’re seeking a motivated and skilled Senior Software Engineer for our Data Warehouse Team. As a Senior Software Engineer without our Data Warehouse team, you will aid in the design, development, testing, and maintenance of streaming data pipelines that unify and organize operational data from multiple products, empowering our customers’ business with insights for analytics and machine learning. This is a backend heavy software engineering/programming role and will not be focused on building dashboards. 

Why ServiceTrade:

• Innovative Challenges: Dive into real-world challenges like optimizing streaming pipelines for low-latency data delivery, crafting scalable data models with dbt to unlock actionable insights, and solving complex transformation puzzles that bridge raw data to business impact—all while growing your skills alongside a cutting-edge data team.
• Make a Real Impact: Your work will directly help our customers optimize their business with better decision making guided by visibility into their data.
• Collaborative Culture: Work with a talented team, foster learning, and evolve best practices to continuously improve processes.
• Tech at the Core: Be part of an environment that embraces cutting-edge tools and platforms.

About you:

You are someone who takes full ownership of your work and thrives on delivering solutions. If there’s a problem in our system, no matter where the root cause lies, you pursue it until it’s resolved — ensuring our customers experience a seamless service. You never compromise on quality and are always looking for ways to improve performance, scalability, and efficiency. With a proactive mindset, you aim to not just meet, but exceed customer expectations. Your can-do attitude drives you to find answers and make an impact, no matter the challenge.

Key Responsibilities & Activities:

• Lead the development, testing, and maintenance of scalable Python code for complex data ingestion, transformation, and processing across streaming and batch architectures.
• Architect and implement sophisticated data transformation models utilizing dbt for AWS Redshift, ensuring data quality and performance.
• Drive the design and optimization of robust data models that proactively support advanced analytics and evolving business intelligence needs.
• Spearhead the development and optimization of high-performance ETL/ELT workflows leveraging AWS DMS, Kinesis, and other cutting-edge data integration technologies.
• Proactively identify, diagnose, and resolve critical data pipeline issues, implementing preventative measures to guarantee data integrity and reliability.
• Collaborate with and mentor junior engineers, fostering best practices in advanced data engineering principles and data modeling techniques.
• Establish comprehensive documentation standards for code, models, and processes to enable seamless team collaboration and knowledge transfer.

Knowledge and Skills:

• Advanced Programming Proficiency: Expert-level skills in Python and SQL (including advanced optimization techniques in MySQL, Postgres, and SQL Server), coupled with extensive experience using DBT for complex transformations and a strong command of AWS services (DMS, S3, Airflow, Kinesis, DocumentDB, CloudWatch, Kubernetes, Glue).
• Advanced Data Warehousing Principles: Comprehensive understanding of data warehousing best practices for highly scalable, performant, and secure implementations in complex multi-tenant environments, including data governance and data quality frameworks.
• Data Engineering Mastery: 5+ years of progressive full-time experience in data engineering, demonstrating expertise in designing, conducting rigorous code reviews, and managing complex, large-scale ETL/ELT pipelines.
• Expertise in Cloud Data Platforms: Deep understanding and hands-on experience with enterprise-grade cloud data platforms such as AWS Redshift, BigQuery, and Snowflake, including their architectural nuances and performance optimization strategies.
• CI/CD and Infrastructure-as-Code Leadership: Proven ability to establish and maintain robust version control (GitHub) workflows, architect and implement sophisticated CI/CD pipelines for data infrastructure, and a strong advocate for infrastructure-as-code principles and tools.

A few things you’ll want to know:

What does ServiceTrade do?

Founded in 2012, ServiceTrade is the software platform for commercial mechanical and fire contractors. More than 1,300 contractors use ServiceTrade to increase profit and deliver more work during a persistent skilled labor shortage by improving service and project operations, helping technicians be more productive and do their best work, selling more service and inspection agreements, and growing customer loyalty. Over 10% of the commercial or industrial buildings in the United States are serviced by contractors using ServiceTrade to manage 13 million equipment assets and invoice more than $7.5 billion of service-related commerce. 

Ok, so why should I care about that?

Our customers are smart, hard-working people who we enjoy serving. We help them grow their business to earn more revenue, employ more blue-collar workers, and become more valuable to their customers. It’s why we get excited about serving a market that you might never have thought about before.

What kind of working environment do you have?

We’ve transitioned from a start-up to a scale-up -- that means we still have the spirit and energy of a start-up and are adding new people who will help us expand our business faster and run our business smarter. We have big ambitions and every employee understands our goals and what their role is in achieving them. Read about our company culture on our About Us page. 

What kind of benefits do you offer?

• Medical with Blue Cross Blue Shield NC (2 options)
• Dental and Vision with Unum 
• Company-paid Life insurance, STD and LTD 
• Voluntary benefits including Supplemental Life Insurance, HSA, FSA and Dependant Care, Critical Illness, Accident and Pet Insurance 
• 401(k) with up to 3% employer match and NO vesting period
• Flexible PTO policy
• 10 company holidays
• Parental Leave 
• Community Impact Program (Volunteer)
• Tech and Wellness Stipend

Want to know more? 

Go ahead and apply! Let’s get to know each other.

#LI-Remote (ideally in Eastern or Central time zone; local-ish to NC would also be high on our list!)

EEO Statement:
ServiceTrade provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please Be Aware of Recruiting Scams

To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with ServiceTrade. We communicate through our corporate website servicetrade.com, through corporate emails utilizing our domain name of @servicetrade.com, and through servicetrade.greenhouse.io. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that ServiceTrade does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and ServiceTrade will never ask an employment candidate for financial information or for payment of any kind.