Senior Software Engineer - Cloud Automation

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
This is a Flexible position based in our Orlando, Florida office. Our Flexible work persona requires a minimum of 2 days per week in the office.
ServiceNow is seeking a Senior Software Engineer to join our team building highly scalable Cloud Automation software. The team is looking for a passionate developer who is searching for an exciting environment and innovative technology.
The Cloud Infrastructure Services team is focused on building a highly scalable and robust "lights-out" cloud orchestration services suite that enables automating various life cycle events for thousands of ServiceNow customer instances. These business-critical automations include processes like instance provisioning, instance cloning & load balancing them across the globally distributed server farms. We leverage high-scale distributed computing fabric in concert with powerful orchestration logic to achieve resiliency and reliability of these automations in our Cloud.
What you get to do in this role:

• Design and develop cloud automation to support the deployment and management of ServiceNow Platform/Products in our own infrastructure as well as Public Clouds
• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation, and delivery of the high-quality product to our users.
• Build high-quality, clean, scalable, and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Work as a member of our developer team that scales our automation to meet the needs of the future.
• Interact with other members of the infrastructure organization and the ServiceNow development teams
• Be a mentor for colleagues and help promote knowledge-sharing

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 4+ years of experience designing and building scalable, reusable components.
• Exceptional Java & JavaScript programming skills
• Expert skills with messaging and streaming technologies like RabbitMQ or Kafka.
• Passion for software development and problem-solving
• Exceptional understanding of data structures, algorithms, object-oriented design and design patterns
• Experience designing & building scalable web services
• Good knowledge of Configuration Management tools like Puppet.
• Proficiency in web technologies like XML, REST, JSON.
• Exceptional debugging, testing, and problem-solving skills
• Self-starter, with quick learning curve
• Strong written and verbal communication
• Solid understanding and experience with agile software development lifecycle
• Bachelor's/Master's degree in Computer Science or related discipline.

Desired Skills

• Prior experience with development on ServiceNow Platform.
• Knowledge of cloud technology and distributed computing
• Working knowledge of Linux Internals
• Experience building ITOM (IT operations management) software
• Knowledge of scripting languages (like Perl, Python and bash)

GCS-23
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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