The Senior Site Reliability Engineer will enhance product reliability, mentor engineers, and contribute to a culture of continuous improvement while managing incident response.
Our Purpose
At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.
About the team
Xero's Product SRE teams will consist of dedicated world class SRE engineers, embedded into product teams to drive enduring reliability, world class observability, and high performing services.
About the role
This position requires a highly technical Senior Engineer with a strong engineering background, deep experience in SRE and a passion for enabling high performing products.
As a seasoned and relentless engineer, they will contribute to the company's Product SRE strategy and contribute to the ongoing transformation of the Xero SRE culture. As a strong communicator, they'll manage change and ensure the value of robust systems is communicated clearly across the business.
Any experience with reliability concepts such as: capacity management, autoscaling, safe deployment and releases, software strategies for reliability, fault tolerance, and graceful failure would be highly beneficial. Understanding of human factors, safety science, and resilience engineering are also valuable.
What you'll do:
- Contribute to the completion of the day to day deliverables of a dedicated product SRE team. These will be highly experienced Site Reliability Engineers with a strong culture of ownership, automation first, and constant quality of delivery.
- Build long term relationships with product engineering teams, ensuring everyone can deliver on system reliability with a theme of continuous improvement.
- Build a culture of continuous improvement to ensure product reliability is continuously improving and impact of issues are reduced; create and actively monitor quality standards for SRE teams and report regularly on its adherence.
- Assist with ongoing training across the business to ensure reliability requirements are well understood and incorporated into product designs.
- Participate in a 24/7 global on call roster, focusing on incident response and remediation.
What you'll bring:
- Strong software engineering and hands-on SRE background, with experience of leading initiatives in a highly technical team.
- Hands on coding proficiency in one or more object-oriented programming languages (C#, JavaScript, Java, Python etc) is a must have.
- Proven experience mentoring engineers in a fast growing company.
- Obsessed with delivering a high quality and highly stable customer experience. Passion for customer-first thinking, with a strong product mindset helping to understand and anticipate customer needs.
- Broad and deep technical understanding of modern cloud technologies (AWS, Azure, GCP) and their incident and problem management practices, particularly high-growth, high-availability SaaS-based transactional systems.
- Experience using observability tooling to monitor the health of a highly distributed system.
Why Xero?
Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family. Health insurance, life insurance, and income protection.
We offer wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value.
You’ll do the best work of your life at Xero!
Top Skills
AWS
Azure
C#
GCP
Java
JavaScript
Python
Xero Denver, Colorado, USA Office
Headquarters for the Americas, the sleek and modern Denver office is in the heart of the Platte Street area and right near the scenic Platte River.
Similar Jobs at Xero
Cloud • Fintech • Information Technology • Machine Learning • Software
Develop software for Android mobile products, driving continuous improvement, mentoring, and automation, while ensuring high coding standards and quality testing.
Top Skills:
AndroidAndroid StudioCi/CdClean ArchitectureKotlinMvvmTdd
Cloud • Fintech • Information Technology • Machine Learning • Software
The role involves leading incident management processes, coordinating teams during outages, promoting SRE practices, and collaborating with product teams to enhance service reliability.
Top Skills:
AWSBgpDnssecIpsecPythonSsl/TlsTcp/Ip
Cloud • Fintech • Information Technology • Machine Learning • Software
Join the Observability team to enhance system reliability and performance through monitoring, logging, and best practices. Contribute to team deliverables and improve operational outcomes.
Top Skills:
C#DatadogDynatraceGoJavaScriptNew RelicPythonSignalfxSplunkSumologic
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
