Senior ServiceNow Platform Engineer (Senior Software Developer) - Remote

Job Description

Northwell is seeking a highly skilled and experienced Senior ServiceNow Platform Engineer to join our dedicated Platform team. This pivotal role involves hands-on development, administration, and continuous improvement of our enterprise ServiceNow instance. You will be instrumental in designing and implementing complex solutions, developing robust integrations, and ensuring the platform's stability and performance. A strong focus will be placed on leveraging advanced capabilities such as Flow Designer, expert-level scripting, and the implementation/support of Now Assist. You'll drive best practices, conduct code reviews, and contribute significantly to our platform's evolution.

Highly Preferred Certifications:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS) - e.g., ITSM, Discovery, CMDB
• ITIL v3 or v4 certifications

Highly Preferred Skills:

• Proven track record of 3+ years of hands-on experience in ServiceNow platform development and administration.
• Demonstrable expertise in CMDB utilization for robust solution design, implementation, and data model governance.
• Extensive experience with server-side (Business Rules, Script Includes, Workflows) and client-side (Client Scripts, UI Policies) scripting on ServiceNow, utilizing JavaScript and Glide API.
• Expert-level proficiency in designing and implementing complex solutions using ServiceNow Flow Designer.
• Solid experience in developing and maintaining Service Catalog items, Record Producers, and Order Guides.
• Significant experience designing, building, and supporting integrations with external systems using various methods (e.g., REST, SOAP, IntegrationHub).
• Direct, hands-on experience with ServiceNow Now Assist implementation, configuration, and ongoing support.
• Strong communication skills to work collaboratively and clearly relay information with immediate platform team and cross-functional teams - including implementation partners, and other development teams.
• Experience presenting solutions to both technical and non-technical audiences.
• Experience participating in or leading platform upgrades, patching cycles, managing skipped records, and defect remediation.
• Familiarity with code review processes and a strong commitment to upholding ServiceNow best practices and coding standards.
• Strong analytical and troubleshooting skills for platform incidents and defects, with a focus on root cause analysis.
• Ability to provide technical guidance and mentorship to less experienced team members.

Job Responsibility

• Designs, develops, implements, and maintains internally designed applications in collaboration with cross-functional team of application, infrastructure, and project management teams. 
• Writes new programs or modifies existing to meet project requirements. 
• Investigates and tests new software solutions or products, as necessary. 
• Ensures task identification, work effort estimates, and works schedules for development and maintenance activities. 
• Produces supporting documentation such as metadata and diagrams of entity relationships, business processes, and process flow. 
• Develops and maintains standards, including organization, structure, and nomenclature (data architectures, models, tools and databases). 
• Responsible for resolution of first tier application needs or emergencies. 
• Operates under limited guidance and work assignments involve moderately complex to complex issues where the analysis of situations or data requires in-depth evaluation of variable factors.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

• Bachelor's Degree required, or equivalent combination of education and related experience.
• 3-5 years of relevant experience, required.

*Additional Salary Detail 
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).