Senior Salesforce Administrator

About Our Team

Our employees thrive in a culture that's fast-paced and ego-free, where innovation and collaboration are encouraged at every turn. We are an organization that provides federal agencies instant access to experienced and talented professionals who understand their unique challenges and know the most efficient ways to address them. We are continually investing in resources and talent, so we stay prepared with specialized teams in place who are experts in creating tailored technologies. Our solutions empower Federal organizations to grow, modernize, and succeed in a rapidly evolving landscape.

We value all voices and want to attract talent from all backgrounds. We're on the lookout for individuals who are passionate about technology and thrive in environments where problem-solving is approached with creativity and enthusiasm. If you're someone who enjoys continuously expanding your skill set while tackling real-world business problems, you'll feel right at home with us. Veterans and military spouses are especially encouraged to bring your unique and valuable experience to our team.

About the Role

We are seeking a Salesforce Administrator, Sr to support mission-critical Salesforce implementations for the Department of Veterans Affairs (VA). In this role, you will contribute to the modernization and enhancement of enterprise systems that support call center operations, case management, and business process tracking across multiple VA departments.

Our teams deliver solutions leveraging Salesforce Service Cloud, Experience Cloud, Omni-Channel routing, and Knowledge to enable efficient, scalable, and user-centered service delivery for Veterans and internal stakeholders. Depending on the engagement, you may also support Platform-only implementations focused on workflow automation, data management, and operational reporting.

You will work within an Agile and DevSecOps environment alongside developers, administrators, architects, QA engineers, and product owners to design, build, and deliver secure and scalable solutions. This role requires close collaboration with business stakeholders to translate mission needs into technical solutions that improve service delivery and operational efficiency.

In addition, we are increasingly leveraging AI-driven capabilities within Salesforce. The ideal candidate will have experience or strong interest in configuring and applying Salesforce Agentforce and related AI tools to enable intelligent automation, improve case handling, and enhance user and agent experiences. You will contribute to identifying practical AI use cases and implementing them in alignment with enterprise standards and governance.

Responsibilities

• Define and enforce Salesforce governance, security, and data quality standards
• Own environment strategy including sandboxes, data seeding, and releases
• Lead platform optimization and technical debt reduction initiatives
• Partner with architects on roadmap, architecture, and strategy
• Oversee reporting strategy and business intelligence alignment
• Mentor junior administrators and enable power users
• Drive adoption and user training programs
• Participate in governance boards and strategic planning

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Qualifications

• 6+ years Salesforce administration experience
• Expert knowledge of security model, automation, and data governance
• Multiple certifications (Platform Admin, Admin II, App Builder, etc. required)
• Experience supporting large or multi-cloud environments
• Strong leadership and stakeholder engagement skills
• Experience with governance frameworks and enterprise delivery
• Candidates must be eligible to obtain and maintain a Public Trust clearance.