Senior Salesforce Admin

About the Job

As a Senior Salesforce Admin at Splitero, you'll be instrumental in accelerating growth by being a part of our engineering culture, contributing to process and architecture decisions, developing core processes and best practices, and working in lockstep with the rest of the founding team to build and scale our business. Ideal candidates will have a true passion for early-stage companies, coming up with creative solutions built in Salesforce, and will have an understanding of how to make early quality tradeoffs for early team efficiency gain. 

• Provide administration of the Salesforce environment; responsibilities include customizing and implementing profiles, roles, security settings, sharing rules, permission sets, custom objects, custom fields, page layouts, workflows, validation rules, alerts, dashboards, reports, etc. 
• Lead user training when rolling out new processes and enhancements. Utilize videos/screen capture to make training a breeze for our employees in a fully remote work environment.
• Hold office hours to support users with questions about reports, dashboards, and product suggestions.
• Integrate with Salesforce 3rd-party applications using both a managed packaged and custom integration approach
• Groom work and being an active member of an Agile team, collaborating with both onshore and offshore resources to ensure teams are unblocked from their daily tasks
• Provide real-time feedback to the team during Sprint Planning to continuously improve estimations
• Work in a Plan, Build, and Run model, where your daily adventures may include a mix of research spikes, POCs, engineering tasks, and potential hot fixes depending on severity and impact
• Leverage Salesforce functionality, such as Data Loader and Flow Builder, as appropriate to optimize system processes and develop new functionalities.
• Provide real-time support for issues relating to Salesforce and other supported integrated platforms; troubleshoot and resolve issues in a timely manner. 
• Ensure and maintain data integrity through reinforcement of sales processes, data improvement projects, and ongoing data cleanup 
• Work with stakeholders to create robust reporting and forecasting for the organization.
• Contribute to drive adoption by improving the user experience through standardization, documentation, training and ongoing improvement initiatives. 
• Create and update process, policy, and training documentation.

The salary range for this position is $140,000 - $160,000. Within the range, individual pay is determined by job-related skills, experience, and relevant education or training.

About You

• Experience in early-stage startup environments
• 6+ years of Salesforce admin experience
• Demonstrated experience building complex automations using Salesforce Flows
• Strong Salesforce administration and configuration of reporting and analytics tools, including Salesforce CRM Analytics (required) and Data Cloud (nice to have)
• Experience supporting 3rd-party managed packages including DocuSign, SMS Magic, TalkDesk, Lead Assignment 
• Recent experience deploying flows, permission sets, and similar using Salesforce DX tooling and Git
• Strong organizational and operational skills
• Bachelor's degree in computer science or related field (a plus)
• Experience with CICD and standard deployment practices
• Working knowledge of Jira, GitHub, Gearset, and overall Devops experience
• Experience with Talkdesk or similar telephony platforms
• Experience in real estate or other fintech companies
• Salesforce Certifications and Trailhead badges dating back at least 5 years (Nice-to-Have)

About Us

Millions of homeowners in today’s economy are sitting on substantial home equity they are unable to access due to rising interest rates and strict qualification requirements of traditional lenders. That means millions of homeowners can’t convert their hard-earned equity into cash to pay off debt, start a home renovation, or pad their retirement to better their lives.

Splitero co-founders Michael Gifford and David Zvaifler witnessed the problem firsthand throughout their real estate careers. They set out to create a win-win product that could help those homeowners access their home equity but not make monthly payments or add additional debt like traditional financing options. And thus, Splitero was born.

As part of our team, you will join our quest to revolutionize the real estate industry while helping families in need. We offer a suite of benefits designed to help you thrive in all areas of life.

• Fully Remote Team - Our remote-first culture allows us to hire the best people, regardless of location.
• OneTeam Culture - We foster a culture of transparency, innovation, and inclusivity, where every voice is heard and every team member is valued. We believe in celebrating our successes, doing the right thing, and helping each other so we grow as a team and as individuals. 
• Generous Resources - We want to ensure you are set up to do your best work. In addition to a solid tech stack, and access to any WeWork location, you will receive a monthly cell and internet stipend.
• Premium Healthcare - We offer comprehensive healthcare plans for you and your family, which employees are eligible for on their first day.
• Flexible PTO and Parental Leave - We offer a generous PTO and encourage employees to take time off to recharge. We're proud to offer a parental leave policy that allows you to welcome your new addition without worry.

We are a workforce composed of individuals with diverse backgrounds, abilities, minds, and identities. In keeping with our commitment to inclusion, we will ensure that people with disabilities are provided reasonable accommodations. If reasonable accommodations are required when applying, interviewing, or performing the essential functions of this position, please contact Ali McLeod, Director of People Operations, at [email protected].