Senior Sales Operations Specialist

About Us:

MCCi is a premier provider of intelligent business process automation solutions, and a trusted partner to over 2,000 organizations across state and local government, education, and select commercial entities throughout North America. Through our JustFOIA and GovBuilt software platforms, and as the world’s largest Laserfiche solution provider, we prioritize service. Our solutions suite and commitment to client delight enable us to positively impact the lives of our clients and those they serve.

About the role

• The Senior Sales Operations Specialist plays a critical role in driving the efficiency, accuracy and scalability of our revenue engine. This position partners closely with Sales and Leadership to optimize processes and enhance data quality. This position will mentor junior team members, contribute to system enhancements and champion best practices that improve the overall sales experience. This is an ideal opportunity for someone who thrives in a fast-paced environment, has strong analytical and communication skills and is passionate about enabling teams to perform at their highest potential.

What you'll do

• Oversee proposal, quote, and contract creation and workflows to ensure timely and accurate delivery
• Maintain and optimize sales enablement tools, templates, and documentation
• Collaborate with Product and Marketing teams to align messaging, pricing, and go-to-market strategies
• Lead training and mentorship to Sales Operations and Sales team members on tools and processes
• Lead cross-departmental initiatives to streamline workflows, enhance operational efficiency and assist with investigating errors and other issues
• Develop and maintain performance dashboards and tracking to measure sales/sales ops effectiveness
• Identify process gaps and lead projects to implement scalable improvements
• Act as a trusted liaison between Sales, Marketing, Finance, and Client Success
• Ensure seamless communication of contract, pricing, and proposal data across internal systems
• Assist in bid responses and cooperative purchasing contracts
• Support Sales Operations staff members to ensure all sales operations tasks are handled effectively
• Ability to assist Director, as needed

What you'll need to be successful

• 4-6 years' experience in Sales Operations, Sales Enablement, or a related analytical role
• Advanced proficiency in Microsoft Excel and data analysis tools (Power BI preferred)
• Bachelor's Degree in Business or Communications preferred, equivalent work experience in lieu of a degree
• CRM, RFPIO and Connectwise experience a plus
• RFP, RFI and bid experience a plus
• Sales experience a plus
• Strong organizational and prioritization skills, with the ability to balance detail orientation with strategic perspective
• Exceptional communication and presentation skills across technical and non-technical audiences.
• Demonstrated leadership ability to manage complex projects and mentor junior team members.
• Highly organized, detail oriented, adaptable, and capable of managing multiple priorities in a fast-paced environment.
• Business acumen with understanding of forecasting, revenue recognition, and pricing models.
• A solutions-oriented mindset, with a track record of driving initiatives that improve accuracy, efficiency, and scalability.

What you can expect from us

We really ARE more than a company! We have a passion for growth and hitting goals, but we want to do it together as a team and enjoy the ride as we go. 

WE ARE APPROACHABLE.   

Want to talk to a member of management or leadership, walk up and say hi. 

WE TRUST YOU.  

We don’t have a million rules because we believe you will embrace our Culture Code and make good decisions. 

WE EMBRACE TECHNOLOGY!  

We love it, sell it, support it, use it, and need it. 

WE DRESS COMFORTABLY.  

We need you to work hard, not wear a tie. 

WE ARE KIND. 

Being kind, forgiving, empathetic, and respectful can change your life and everyone around you. 

WE ENJOY OUR TEAM. 

Use your webcam, collaborate, build relationships, and recognize others for doing a great job. You work a lot; make the most of your time here. 

WE VIRTUALIZE EVERYTHING. 

We strive for 100% inclusion of our remote teammates. 

MCCi is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.