Senior Sales Engineer

About Us

Imagine a world where passwords are obsolete, and you never have to recall security questions about your first pet. At PrivateID, we're making this a reality with secure, self-managed digital identities that feel almost magical: think biometric sorcery meets cryptographic brilliance. Trusted by global brands for our privacy-first solutions, we're rapidly scaling to meet the soaring demand for passwordless, zero-trust technology.

Overview

We are seeking a highly motivated Sales/Solutions Engineer to serve as the technical point of contact for prospective and existing customers. This role combines deep product knowledge, technical troubleshooting, customer guidance, and close collaboration with our product and engineering teams. You will support sales engagements, manage proof-of-concept (POC) deployments, collect customer requirements, and ensure customers successfully integrate and adopt our technology.

Key Responsibilities

Customer Technical Support & Engagement

• Serve as the first tier technical support layer, addressing and resolving the majority of customer questions before escalating to engineering.
• Respond to customer technical inquiries with speed, accuracy, and strong customer empathy.
• Deliver product demonstrations, architecture guidance, and API/integration support for prospective customers.
• Communicate technical concepts clearly to both technical and non-technical audiences.

POC & Deployment Management

• Own end-to-end Proof of Concept (POC) management, including scoping, execution, troubleshooting, and success metrics.
• Track POC analytics and customer usage patterns using internal dashboards and analytics tools.
• Run tight project management to ensure milestones, blockers, and deliverables are clearly communicated. (nothing falls through the cracks)

Requirements Gathering & Internal Collaboration

• Manage the customer requirements intake process, capturing technical needs and translating them into clear, actionable requirements for engineering and product teams.
• Maintain structured feedback loops between customers and internal teams, ensuring gaps, bugs, and opportunities are identified and prioritized.

Technical Expertise & Product Mastery

• Become a deep expert on our technology, integrations, APIs, SDKs, security posture, and architectural patterns.
• Understand customer environments thoroughly to provide accurate troubleshooting and forward-looking guidance.
• Utilize tools like Postman, cURL, Swagger/OpenAPI, GitHub, and log dashboards to diagnose and solve issues.

Documentation, Enablement & Knowledge Management

• Identify and close documentation gaps by creating and improving:
• Developer guides
• Integration walkthroughs
• Troubleshooting guides
• Product FAQs
• API usage examples
• Work with product and engineering to ensure public-facing documentation is accurate, up-to-date, and user-friendly.

Qualifications

Required

• 3–5+ years in a Sales Engineering, Solutions Engineering, Customer Engineering, or similar technical customer-facing role.
• Strong hands-on experience working with:
• REST APIs, webhooks, and SDKs
• Tools such as Postman, Swagger/OpenAPI, GitHub, and log/metrics dashboards
• Basic scripting or programming for debugging (Python, JS, shell, etc.)
• Excellent problem-solving and debugging skills—especially in customer environments.
• Strong project management skills with the ability to juggle multiple customer engagements simultaneously.
• Outstanding communication skills with the ability to translate complex concepts into clear guidance.
• Demonstrated ability to operate independently, manage ambiguity, and provide calm, structured support under pressure.
• High customer empathy and a focus on delivering a world-class experience.

Preferred

• Experience in identity, authentication, security, biometrics, or privacy-preserving technologies.
• Familiarity with cloud environments (AWS/GCP/Azure).
• Experience using customer support and collaboration tools (Jira, Confluence, HubSpot/Salesforce, Intercom, etc.).
• Previous experience in fast-paced startups or high-growth technical environments.

What Success Looks Like

• Customers receive fast, accurate, and high-quality technical responses with minimal engineering involvement.
• POCs consistently succeed and convert into long-term customers.
• Customer requirements are well-documented and drive measurable product improvements.
• Documentation becomes more complete, consistent, and helpful.
• Customers view you as a trusted technical advisor and product expert.

Benefits

• Competitive compensation and equity
• A remote-first, collaborative culture

Important:

Candidates must pass a background check as part of the hiring process due to our work in the financial sector.

Equal Employment Opportunity

PrivateID values diversity and is committed to providing an inclusive work environment where all employees can excel. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. Reasonable accommodations are available upon request to ensure equitable participation in our hiring process and workplace.