Senior Sales Commissions Analyst

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations. 

Our mission is simple: End Cyber Risk. We’re looking for a Senior Sales Commissions Analyst to be a part of making this happen.

Location

Based out of HQ preferred - Eden Prairie, Minnesota, USA (hybrid role, 3 days a week in office)

About the Role

This Senior Sales Commissions Analyst owns the administration, execution, and continuous improvement of sales compensation operations, including CaptivateIQ configuration, plan logic design, data and crediting integrity, and financial/audit support. This role translates compensation strategy into scalable system logic and reliable operational processes that ensure accuracy, control, and a strong participant experience.

Responsibilities

• Own end-to-end CaptivateIQ administration, including commission plan configuration, logic design, and system optimization.

• Build and maintain complex compensation plan logic, including draws (recoverable/non-recoverable), ramp schedules, tiered accelerators, and renewal/expansion crediting.

• Own and execute monthly commission calculations within CaptivateIQ, ensuring accuracy through robust validation, reconciliation, and automated controls.

• Translate compensation plan design into scalable system logic and calculations.

• Partner with Finance and Accounting on monthly accruals, quarter-end true-ups, forecasting and financial close support by ensuring commission data is accurate, traceable, and audit-ready.

• Align commission processes with commission expense policies and accounting requirements through partnership with Accounting.

• Own crediting accuracy and data integrity by identifying discrepancies across Salesforce, billing and CaptivateIQ systems and performing root-cause analysis across data feeds, crediting logic, and system configuration.

• Serve as a trusted advisor to Sales and RevOps, providing clarity on compensation plans, attainment, and earnings while ensuring alignment between plan design and system logic

• Build and maintain reporting and analytics that provide insights into compensation performance, plan effectiveness, and payout trends to support Sales, Finance, and RevOps decision-making.

• Own calculation, logic, and data feed architecture within CaptivateIQ, including the validation, audit, and reconciliation frameworks that support accuracy and control.

• Partner with RevOps and Data teams to improve upstream data quality and system integrations.

• Act as the primary escalation point for complex commission and crediting issues.

Who You Are

• Required: direct, hands-on CaptivateIQ administration experience, including building and maintaining calculations, crediting logic, data models/feeds, workflows, and configuration changes in a production environment

• Understanding of corporate governance policies as they apply to commissions

• Excellent Excel proficiency for reconciliation, modeling and data analysis

• Salesforce proficiency required

• Ability to validate and reconcile data across CRM, billing, HRIS, and compensation systems

• Ability to translate compensation plan design into scalable system logic

• Demonstrated ability to adapt to new systems and improve compensation statements, tools, reporting and field-facing analytical solutions

Minimum Qualifications​​

• 4+ years of experience in Sales Compensation Administration, RevOps, Finance Operations, or a similar function

• Proven hands-on experience building, administering and maintaining compensation plans in CaptivateIQ (required)

• Experience with complex commission structures including draws, ramps, accelerators, renewals, and related crediting logic

• Experience troubleshooting data, logic, and calculation discrepancies

• Strong Excel and Salesforce fluency

• Ability to partner cross-functionally with senior leaders across Sales, Finance, Accounting, and RevOps

• Bachelor’s degree

Preferred Qualifications

• Experience identifying and implementing process improvements and automation opportunities to improve calculation accuracy, auditability, scalability, and efficiency

• Ability to communicate complex compensation logic, exceptions, and payout outcomes clearly to Sales, Finance, and leadership stakeholders

•  Experience supporting commission accruals, audit requests, SOX-like controls, or close processes

On-Camera Policy

• To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews.

• Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers.

• We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.

About Arctic Wolf

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2025), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024-2026). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Our Values  

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.  

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.   

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.  

All wolves receive compelling compensation and benefits packages, including:  

• Equity for all employees 

• Flexible time off and paid volunteer days 

• RRSP and 401k match 

• Training and career development programs 

• Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services 

• Robust Employee Assistance Program (EAP) with mental health services 

• Fertility support and paid parental leave 

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing [email protected].  

Security Requirements  

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity, and availability of AWN business information (in accordance with our employee handbook and corporate policies).

• Background checks are required for this position.

• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these laws and regulations.