Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The Senior Account Director is responsible for customer relationships and overall account strategy within a defined deck of Five9’s largest strategic named accounts. The Senior Account Director’s primary responsibilities include driving expansion opportunities of Five9 and partner products and services, retaining and growing revenue within the assigned accounts, minimizing churn, and leading a supporting account team of Customer Success Managers, Solution Consultants, Technical Account Managers, Service Delivery Managers, Customer Support, and Managed Services resources to drive customer business outcomes and create perpetual client relationships.
Key Attributes
- Exceptional verbal/written skills: from the C-suite to tech teams
- Strong presentation skills and presence: demo support, governance meetings/briefings, Five9 positioning, etc..
- Thoughtful negotiator: excels in complex, high value, multi-stakeholder environments
- Strategic thought leader: ultimate team player, motivator, forward looking, growth mindset
- Customer obsessed: passion for long-game complex sales cycles, problem solver, partnership builder
- Consultative seller: anticipates and focuses on client needs, active listener
- Adaptability/flexibility: comfortable navigating multiple workstreams, ability to pivot with changing conditions rapidly
Key Responsibilities:
- Create and drive revenue growth within specified account(s)
- Generate expansion opportunities through professional networking, building stakeholder relationships, understanding of customer business challenges and positioning Five9 and/or partner solutions
- Meet and exceed quarterly and annual sales quotas
- Maintain account and opportunity forecasting within internal forecasting system (SFDC)
- Understand and leverage Five9 sales methodology framework (SPICED)
- Develop and maintain account business plan
- Ensure customer satisfaction and retention, leveraging supporting teams to understand and resolve customer challenges
- Lead and direct supporting account team (dotted line)
Key Qualifications:
- Minimum of 12 years of successful experience in sales, with a track record of exceeding targets, preferably in CCaaS and/or SaaS with agent count of 2,000+
- Be able to work independently and as part of a team in a fast paced, rapid change environment
- Success selling at the C-level
- Documented track record of sales excellence
- Superior professional presence and business acumen
Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
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