Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Payment Risk Operations is at the heart of what makes Airbnb a place where anyone can belong anywhere. We're the guardians of trust in our global marketplace, working tirelessly to create safe and authentic experiences for millions of hosts and guests worldwide. Our mission is simple yet powerful: protect our community while preserving the magic of travel. We're passionate about user satisfaction and dedicated to crafting thoughtful policies, intelligent rules, and innovative systems that elevate the quality of every interaction on our platform.
The Difference You Will Make:
As a Senior Risk Functional Specialist, you will be responsible for overseeing the operational procedures and escalations related to stored value payment products (e.g. gift cards) and the review of performance metrics for business and vendor feedback. You will work closely with operational stakeholders and cross-functional partners to enact change to improve our products and processes. You will consistently demonstrate excellent decision-making skills as you solve a wide range of complex problems. You will be expected to understand and apply Airbnb core values in all of your work.
Your impact will span:
- Transaction security across all Airbnb products and services
- Risk policy support to build trust in our platform
- User verification and onboarding experiences that balance security with seamless user journeys
- Fraud detection systems that evolve as quickly as the threats they combat
- Operational excellence that keeps our community safe while maintaining the hospitality that defines Airbnb
A Typical Day:
- Protect our community by reviewing and making exceptional decisions for platform exemptions to maintain trust and safety across Airbnb
- Own incident resolution of risky pay-in procedures from escalation to closure, ensuring swift and thorough case management that protects our hosts and guests
- Navigate complex operational issues by partnering with Legal, Public Affairs, and other teams to respond to regulatory inquiries related to fraud and criminal activities
- Tell the story through data by drafting business requirements and concept briefs that highlight key operational needs for platform development
Your Expertise:
- Minimum of 3+ years professional experience in fraud, abuse, or cybercrime investigations
- Minimum of 1+ years professional experience related to stored value risk (e.g. gift cards, coupons, credits, incentives)
- Detail-oriented, highly analytical, and strong project management skills
- Ability to understand opposing points of view on highly complex issues
- Strong ability to gather information from various internal sources
- Capacity to draw actionable insights from dashboards and reports
- Risk policy creation and/or administration experience
- Basic SQL
- Experience with data visualization and business intelligence tools (e.g. Tableau, Superset)
- CFE or equivalent certifications
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
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