Senior Revenue Operations Manager - Post Sale

Nasuni | Boston Seaport, Massachusetts

Work arrangement: Hybrid — 3 days onsite, 2 days remote

Reports to: Director, Revenue Operations Systems

Nasuni is seeking a Senior Revenue Operations Manager, Post-Sale to design, improve, and scale the business processes supporting our customer revenue lifecycle.

This role owns the operational workflows that help our Customer Success and Account Management teams drive gross and net revenue retention, while supporting Customer Support, Technical Account Management, and Professional Services.

You'll connect customer, technical, and revenue processes to make renewals more predictable, customer risks more actionable, and cross-functional execution more consistent.

This is a business process ownership role, not a systems administration position. We're looking for a systems thinker who sees how people, processes, data, and technology work together—and knows how to translate complex challenges into practical, measurable improvements.

As a senior individual contributor, you'll independently lead complex, cross-functional operational initiatives, define process requirements, prioritize improvements, and influence stakeholders across the post-sale organization.

You'll own business process design and adoption, partnering with Enterprise Business Systems and Analytics teams that manage technical implementation and reporting infrastructure.

You will be responsible for evaluating and championing AI-enabled tools and setting standards for their use - You will drive and champion that change to AI Tools. 

Post-sale revenue operations

• Own and execute the operational roadmap supporting onboarding, adoption, renewal preparation, and renewal close.

• Define scalable workflows and rules of engagement across Customer Success, Account Management, Support, Technical Account Management, Professional Services, and Sales.

• Standardize account transitions, renewal ownership, service handoffs, project intake, and escalation processes.

• Partner with post-sale and technical leaders to integrate acquired products and customers into consistent operational workflows and customer journeys.

Customer health and retention

• Design and evolve customer health, risk identification, and escalation processes using commercial, customer engagement, and technical health signals.

• Establish actionable triggers, accountable owners, and repeatable playbooks for at-risk accounts and renewal preparation.

• Partner with Analytics and Finance to establish reliable definitions, reporting requirements, and operational performance measures.

Process improvement and enablement

• Identify recurring operational friction and redesign processes to reduce manual effort, improve handoffs, and increase consistency.

• Translate business requirements into actionable specifications for systems, reporting, and automation teams.

• Drive process adoption through documentation, training coordination, stakeholder engagement, and ongoing measurement.

• Apply AI-assisted analysis and workflow automation where appropriate, validating outputs and protecting sensitive customer information.

Cross-functional partnership

• Act as a trusted operational partner to Customer Experience leadership, Finance, Sales, Analytics, and Enterprise Business Systems.

• Bring data-backed recommendations to planning and prioritization discussions and help teams make informed operational tradeoffs.

Success means more reliable renewal execution, earlier identification of customer risk, clearer accountability between teams, and measurable improvements in process adoption, efficiency, and data quality.

Must-have qualifications

• Extensive experience in Revenue Operations, Customer Success Operations, GTM Operations, or related SaaS business operations.

• Demonstrated ownership of post-sale process design, including renewal workflows, customer health, retention, or risk management.

• • Proven ability to lead complex cross-functional initiatives from process discovery through implementation and adoption.

• Strong understanding of CRM data models, customer success platforms, and how business requirements translate into technology workflows.

• Strong analytical judgment, prioritization, stakeholder influence, and change-management skills.

• • Experience with Gainsight or comparable customer success platforms and Salesforce or similar CRM systems.

Preferred qualifications

• Experience supporting enterprise B2B SaaS subscription businesses.

• Practical experience using AI-enabled tools for operational analysis, workflow improvement, or automation, with appropriate validation.

Ideal experience

• Designed scalable operating models across multiple post-sale functions.

• Integrated acquired products or customer populations into established post-sale processes.

• Delivered measurable improvements in renewal execution, customer-risk workflows, and operational efficiency.

Experience guidelines

Typically 9+ years of relevant operations experience, including 4+ years focused on post-sale operations or process ownership. Demonstrated responsibility, complexity, and measurable results matter more than an exact career timeline.   We are also open to remote candidates for this role. #LI-Remote #BI-Remote

Nasuni is the unstructured data foundation for enterprise teams and the AI that supports them. We manage, protect, and activate the world's unstructured data so organizations can work smarter, spend wisely, and create safely without limits.

As a Vista-backed SaaS data infrastructure company, we're transforming how enterprises work with file data through a cloud-native, AI-ready platform. Our technology brings together enterprise file services, data protection, and governed data activation to support global collaboration, analytics, and intelligent automation.

Based in Boston Seaport, you'll help shape the operational foundation behind our customer experience and recurring revenue growth.

You'll collaborate with teams across the business, solve meaningful operational challenges, and create scalable processes as Nasuni expands its platform and customer relationships.

Our leadership principles—Unify to Win, Innovate to Lead, and Level Up to Scale—reflect our commitment to collaboration, practical innovation, and continuous improvement.

Our Boston hybrid model combines regular in-person collaboration with flexibility for focused remote work.

As part of our commitment to your well-being, we are pleased to offer comprehensive benefits packages to employees across the US.  Benefits packages generally include:   

To all recruitment agencies: Nasuni does not accept agency resumes. Please do not forward resumes to our job boards, Nasuni employees or any other company location. Nasuni is not responsible for any fees related to unsolicited resumes.
Nasuni is an equal opportunity employer. The equal employment opportunity policy at Nasuni protects employees and job applicants from discrimination on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.