At MNTN, we put our people first, full stop. This allows our company culture to be defined by our team members and their shared values, like trust, ambition, quality, radical honesty, and compassionate leadership. It’s why we all really love working for the Hardest Working Software in Television™ (and also why we were named one of Ad Age’s Best Places To Work in 2025.)
We pride ourselves on bringing unrivaled performance and simplicity to Connected TV advertising. Our self-serve technology makes running TV ads as easy as search and social, helping brands drive measurable conversions, revenue, site visits, and more. It’s what led MNTN to being named one of Fast Company's Most Innovative Companies in 2023. You can learn more about us and everything we do by visiting https://mountain.com/.
We’re committed to innovation that empowers, not replaces. At MNTN, AI is a tool for growth, enhancing efficiency while keeping a people-first approach. Our goal is to streamline workflows and drive new solutions—without compromising the human element that makes our company great.
So if wanting to do more, own more, and make a bigger impact comes naturally to you, then you may be the person we're looking for to join us in our next stage of growth.
The Sr. Operations Manager, CSX plays a critical role in scaling and optimizing Customer Success & Experience (CSX) operations. This role focuses on driving operational rigor, data integrity, and actionable insights that enable Customer Success teams to deliver consistent, high-quality customer outcomes. You will collaborate closely with Customer Success, Sales Operations, Marketing Operations, Enablement, and Analytics to translate strategy into scalable execution that supports retention, expansion, and long-term customer value.
What you’ll do:
- Lead and improve end-to-end Customer Success & Experience operations, from onboarding through retention and growth.
- Partner with Customer Success leaders to turn business goals into scalable processes, systems, and workflows.
- Establish consistent CSX best practices while allowing flexibility for customer-specific needs.
- Define, standardize, and report on key customer success metrics, providing clear insights for CS, Revenue, and executive leadership.
- Continuously optimize CSX processes, tools, and systems to improve efficiency, scalability, and real-world usability.
- Drive automation and system enhancements across CRM and customer success platforms in partnership with Systems and Enablement teams.
- Ensure strong customer data hygiene, governance, and trust across Salesforce and MNTN’s platform.
- Collaborate cross-functionally to align post-sales workflows, support change management, and improve the overall customer experience.
What you’ll bring:
- 5+ years of experience in Customer Success Operations, Revenue Operations, or a related role, preferably in a technology environment.
- Strong analytical and problem-solving skills, with experience translating data into operational insights.
- Hands-on experience with Salesforce and customer success or support platforms (e.g., Gainsight, Intercom).
- Proven ability to design, implement, and scale operational processes in a growing organization.
- Excellent project management, communication, and stakeholder management skills.
- Detail-oriented and systems-minded, with a strong focus on data accuracy and process discipline.
- Self-starter with a proactive, outcomes-driven mindset and comfort operating in ambiguity.
MNTN Perks:
- 100% remote within the US
- Flexible vacation policy
- Annual vacation allowance for travel related expenses
- Three-day weekend every month of the year
- Competitive compensation
- 100% healthcare coverage
- 401k plan
- Flexible Spending Account (FSA) for dependent, medical, and dental care
- Access to coaching, therapy, and professional development
About MNTN:
Our recruiters will always reach out using an email address ending with @mountain.com OR @mntn.com. If you’re contacted by someone without that address and they mention a Reference Code (which we never use), then that ain’t us folks. Tell those trolls to take a hike–you’re waiting to climb a MNTN.
MNTN provides advertising software for brands to reach their audience across Connected TV, web, and mobile. MNTN Performance TV has redefined what it means to advertise on television, transforming Connected TV into a direct-response, performance marketing channel. Our web retargeting has been leveraged by thousands of top brands for over a decade, driving billions of dollars in revenue.
Our solutions give advertisers total transparency and complete control over their campaigns all with the fastest go-live in the industry. As a result, thousands of top brands have partnered with MNTN, including Tarte, Decked, and National University.
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